Operations Supervisor  

Overall Role Purpose:

Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Accountabilities:

Customers

• Maintain good working relationships
• Co-ordination, discussion and communication

Service Center Manager

• Assist to keep performance and meet target
• Problem Shooting and Improvement
• Carry out any task that is required by his or her superiors from time to time.

Vender (warehouse provider, suppliers)

• Ensure all service they provided meet DHL’s requirement

Ground handling agents, Airlines, Freight Forwardes & agents

• Ensure hand over processes of shipments and paperwork are normally operated

DHL Network

• Special Request handling
• Communication for daily working process

Local Country Operations staff

• Daily working process review, discussion
• People management

Ground/Area Operations staff at all levels

• Daily working process review, discussion
• People management

Ground/Area Operations Agents

• Daily working process review, discussion
• People management

Supervision of Operations

• Organise appropriate shifts and manning levels to meet business requirements.
• Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.
• Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports.

Safely and Quality Assurance

• Ensure safe working practices and environment within the shift.
• Participate in quality policy and initiatives e.g. ISO.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• 2-3 years operations experience, preferably within transportation or logistics industry
• Diploma (or equivalent)
• Line Trainer certified
• First Aid certified
• IATA Dangerous Goods Acceptance Certification