Implementation Specialist  

• Host webinar training sessions joined by multiple customer stakeholders.
• Serve as your customer’s main point of contact over a sixty-day implementation period.
• Manage the overall implementation project to ensure on-time delivery.
• Provide consultancy to both new and existing customers on best practices in using our software.
• Respond promptly to inbound phone calls and emails.
• Identify and escalate priority issues.
• Manage fifteen to twenty customer projects simultaneously.
• Become a product specialist to others within the organization- this means not only. being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well!
• Be a solution provider! We deliver dynamic software to a dynamic customer base.
• Every customer has unique needs that we need to solve, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs.
• Work on Mountain and/or Central time from 8 AM to 5 PM, Monday to Friday

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• An associate or bachelor's degree in business administration, Healthcare Administration, Project Management, Nursing, or similar field.
• Minimum 2 years of experience working in Healthcare Tech, namely in an implementation, customer success, account management, solution engineering, consulting, or sales role.
• Project Management experience is a strong plus.
• Strong bedside-like manner: can patiently support others through a first-time experience.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Impeccable time management skills.