Digital Strategist | Remote  

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships.

This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

• Be the primary point of contact — guide clients from onboarding through a seamless website launch.

Bridge clients & dev team

• Translate client needs into clear briefs and keep projects on scope, on time, and profitable.

Drive digital strategy

• Proactively advise clients on improving their online presence using industry best practices.

Deliver best-in-class service

• Continuously add value through top-tier support and help shape "best-in-class" product standards.

Project management targets

• 25+ Active accounts managed per month
• 10+ Launches or design completions monthly
• 6+ Positive client reviews per month
• ≤1 Valid escalation per quarter
• Handle add-on products including logo and map designs alongside core website accounts
• Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them
• Launch projects with little to no QA tweaks through careful pre-launch checks
• Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics
• Complete and pass Advanced IDX training after onboarding
• Establish smooth, cross-department communication so all teams meet or exceed client expectations

What we're looking for

• Background in art and design
• At least 1 year of customer support experience servicing US or North American clients
• Excellent written and spoken English with at least a neutral North American accent
• Experience with internet-based products: web hosting, web design, or similar
• Strong project management skills — juggle multiple tasks, hit strict deadlines
• Highly adaptable, goal-driven, detail-oriented, and a genuine team player

Nice to have

• Salesforce
• WordPress
• Digital marketing
• Real estate knowledge

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

• Experience in project management or handling multiple clients at a given time
• Background in art and design is preferable but not a requirement.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• Wordpress knowledge is a strong plus.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Key Competencies:

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable