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KST

German Speaking Customer Service  

KST

 
  • Yogyakarta, Indonesia
    Yogyakarta, DI Yogyakarta, Indonesia
    Yogyakarta
    DI Yogyakarta
    Indonesia
    Indonesia
    TELECOMMUTE
  • Rp 4.500.000,00 - Rp 6.000.000,00 / bulan
    IDR
    4500000
    6000000
    4500000
    MONTH
  • KontrakCONTRACTOR

Lowongan dipasang a day ago dan batas waktu lamaran adalah 3 May

Rekruter terakhir aktif 3 hours ago

2026-03-05T04:33:31.589440+00:002026-05-03T17:00:00+00:00

Deskripsi Pekerjaan

Join us as a German & English-Speaking Customer Service Agent and support a global technology product company.

As a German & English-Speaking Customer Service Agent, you will be responsible for handling pre-sales and after-sales customer inquiries. You will ensure timely responses, high service quality, and excellent customer satisfaction in line with agreed SLAs and KPIs.

Job Description:

  • Handle customer inquiries in German and English.
  • Provide pre-sales and after-sales customer support professionally and accurately.
  • Ensure response time and service quality meet SLA and KPI standards.
  • Document and update customer interactions clearly and accurately.
  • Coordinate with internal teams to resolve customer issues effectively.
  • Maintain high levels of customer satisfaction through clear and courteous communication.

Kualifikasi Minimum

Qualifications:

  • Fluent in German and English (written and verbal).
  • Customer-oriented mindset with strong communication and problem-solving skills.
  • Comfortable working with service targets, KPIs, and SLAs.
  • Willing to work on a shifting schedule aligned with European time zones.
  • Able to work independently with minimal supervision.
  • Quick to adapt to new systems and applications in a dynamic working environment.
  • Experience in Customer Service or related roles is a plus.

Fasilitas dan Tunjangan

  • Work from HomeWork from Home

Keahlian yang diperlukan

  • Chat Support
  • Customer Service
  • Communication Skills

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Always
Alamat Kantor
Yogyakarta, DI Yogyakarta, Indonesia
Industri
Information Technology / IT
Lowongan
1 lowongan dibuka
Situs
http://www.kst.co.id

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Tentang KST

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement. Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: ★ Willing to Learn: You learn rapidly and eagerly ★ Observant – You listen well and seek to understand before reacting ★ Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures ★ Knowledgeable – You are good at using data, take smart risks and think strategically ★ Excellent – You are reliable, demonstrate strong performance and thirst for excellence ★ Teamwork – You contribute, nurture, and make time to help colleagues ★ Humble – You are quietly confident and openly humble ★ Integrity – You are known for authenticity, transparency, and admit mistakes freely ★ Creative – You are curious, open minded in search of new ideas and suggest better approaches ★ Service – You seek what is best for KST, rather than what is best for yourself or your group

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