Salesforce Functional Tech Lead Manager  

Job Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Job Description

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you will lead the implementation of innovative Salesforce and nCino solutions that address complex client challenges. As a Manager you will motivate and inspire your team, securing quality deliverables while cultivating meaningful client relationships and navigating ambiguity. This role offers the chance to enhance your leadership skills while driving impactful projects that shape the future of our clients' businesses.

Responsibilities

• Lead the implementation of Salesforce and nCino solutions for clients
• Inspire and motivate team members to achieve exceptional outcomes
• Cultivate meaningful relationships with clients while navigating project complexities
• Drive impactful projects that influence client business strategies
• Confirm adherence to project timelines and quality standards
• Foster a collaborative team environment that encourages innovation
• Utilize analytical skills to address and solve client challenges
• Mentor team members to enhance their professional development

What You Must Have

• Bachelor's Degree
• 7 to 11 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Proven experience in solutioning complex Salesforce solutions
• Leading and facilitating client conversations
• Understanding client needs from a holistic standpoint
• Experience with deployment pipelines
• Completing code reviews and supporting production deployments
• Prioritizing client and user experience
• Experience with Salesforce Industry Clouds
• Building SQL and SOQL queries
• Contributing to team’s technical acumen