IT Site Reliability Engineer  

Monitoring:

• SREs monitor software systems to ensure their reliability, performance, and availability for 24x7 by shifting
• Monitoring incident from Jira tickets from L2 Team and follow up to related teams
• Trace the problems with related logs and documents
• Monitor the log files to manage infrastructure
• Support and respond issued by using email, chat, ticket comments and phone

Incident Prevention:

• SREs work proactively to prevent incidents from reoccurring
• Collaborate with development teams and other stakeholders to identify the potential risks
• Identified and analyze the issue with logs and documents
• Once the issue is done, continuously monitor and review the effectiveness solutions

Infrastructure Management:

• Managing infrastructure using tools like DBeaver, Postman, Putty, Visual Studio and Google cloud console

Reporting:

• Performance reporting the system and infrastructure

Supporting:

• Help the testing team for managing user's database on the application system
• Assisting developers during testing or deployment relate request or problems.

Preventive Maintenance and Improvement:

• Managing observability tools and reliability processes.
• Developing automation for monitoring, deployment, and recovery.

• Bachelor’s degree in Computer Science, Information Technology, or related technical field (or equivalent experience)
• 5+ years of experience in Site Reliability Engineering, DevOps, IT Operations, or related role
• Hands-on experience monitoring 24/7 production systems
• Familiar with incident management processes, including ticket handling, communication, and RCA
• Familiarity with SQL and database management using tools like DBeaver
• Experience using developer & infrastructure tools such as: Postman, Putty, Visual Studio, Google Cloud Console
• Knowledge of application debugging and infrastructure troubleshooting
• Basic scripting or automation skills (e.g., Bash, Python, or other scripting languages)