IT Product Specialist  

• Manage development processes and facilitate Agile/SAFe ceremonies within product/dealer teams, while monitoring performance metrics (velocity, burn-down, etc.).
• Remove impediments, resolve dependencies, and enhance team productivity through collaboration with cross-functional stakeholders (Product Owner, IT, Security, Architecture, Infrastructure, etc.).
• Analyze business initiatives, convert them into detailed user stories, functional specifications, and user acceptance criteria.
• Define and document product specifications, including product features, flows, digital screen design, cost-benefit analysis, and benchmarking with competitors.
• Collaborate with IT teams to review and approve prototypes, FSD, SIT, and UAT scripts, ensuring alignment with business needs and compliance requirements.
• Lead digital product development lifecycle from inception to production, overseeing vendor management, integration flow, and successful product delivery.
• Validate test plans/scripts, assist business users during UAT, and ensure smooth production preparation and sign-off.
• Conduct pitching sessions, needs analysis, and contract negotiations to align IT solutions.
• Support post-launch product stability, provide problem-solving assistance to customer care/branches, and maintain up-to-date knowledge bases and documentation.
• Drive business growth by identifying upselling/cross-selling opportunities, while ensuring long-term client satisfaction and SLA performance.

Job Details:

• Willing to work on-site (since WFH/Hybrid in actual)
• Willing to place in various clients e.g., banking, finance, insurance, automotive, manufacturing etc.
• PKWT Contract (extendable)
• BPJS (TK, KK), THR (1x), Bonus (1x), Yearly Income (14x)
• Medical Insurance (Individual Gold - AdMedika)
• Paid Leave (12 days/year)
• Overtime Paid (if any)
• Salary around 9 - 16 mio gross

Requirements:

• Bachelor’s degree from a reputable university.
• 3-6 years experience as a Business Analyst and/or Product Specialist, with experience as a Scrum Master.
• Experience in a leadership role, preferably with background in software development as Developer/Programmer.
• Background developer is a must.
• Experience delivery project using agile (scrum) is must.
• Strong exposure to Open API and Banking Industry is more advantage.
• Excellent communication, interpersonal, presentation, and stakeholder management skills.
• Proficient in English (oral and written).
• Strong analytical thinking, problem-solving, and high adaptability with a “can-do” attitude.
• Skilled in requirement gathering, user story creation, and documentation (BRD, FSD, diagrams, prototypes).
• Experience with Agile/Scrum/SAFe methodology, backlog grooming, sprint planning, UAT, and project delivery.
• Proficiency in data analysis, customer behavior analysis, and benchmarking for product improvement.