IT Support Helpdesk
Accord Innovations Indonesia
- Medan, IndonesiaMedan, North Sumatra (Sumatra Utara), IndonesiaMedanNorth Sumatra (Sumatra Utara)IndonesiaIndonesia
- ContractualCONTRACTOR
Posted 9 hours ago and deadline of application is on 10 Apr
Recruiter was hiring 4 days ago
2026-02-10T09:37:37.513192+00:002026-04-10T17:00:00+00:00Job Description
Job Description:
- Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
- Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
- Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
- Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
- Participate in project-based IT support
Minimum Qualifications
Requirements:
- Fluent in English
- Minimum 1–2 years of experience in IT Support/Helpdesk role
- Strong knowledge of hardware, software, and networking troubleshooting
- Willing to be placed in Sei Mangkei, Simalungun
- Must be able to join immediately
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Manufacturing and Production
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Medan, North Sumatra (Sumatra Utara), Indonesia
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Accord Innovations Indonesia
Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.
With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.
We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation. Our expertise also spans Low-Code/No-Code platforms, Mobile App Development, RPA, AI/ML, IoT, Data Analytics, and Data Center Maintenance, helping clients modernize and innovate with speed.
Our Core Offerings include:
• Managed Services & Global Delivery Operations
• Custom Software Development & Digital Transformation
• ServiceNow Implementation & ITSM Modernization
• IT Consulting, Staffing & Workforce Augmentation
• BPO, RPO & Talent Solutions delivered through T&M and Fixed Engagement Models
Specialized Solutions:
• Infrastructure & Cloud Operations Management
• Robotic Process Automation (RPA)
• AI/ML & IoT-Driven Business Transformation
• Data Analytics, BI & Predictive Insights
Serving industries such as BFSI, Telecom, Manufacturing, Healthcare, Logistics, Retail, and IT, Accord combines global reach with local excellence—ensuring performance, compliance, and operational continuity across every engagement.
At Accord, we go beyond outsourcing—we become your strategic partner for Managed Services, Digital Transformation, and Enterprise IT Enablement.