Research Ops  

Research Ops

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

Aleph’s Research Team is partnering with a leading financial services client to conduct a series of in-depth interviews and focus group discussions (FGDs). To ensure our research delivers meaningful insights, we are looking for a Research Ops associate to manage participant recruitment, screening, and session logistics.

The Mission

To ensure every research session runs smoothly and involves high-quality, well-screened participants—so that our research team can focus on generating impactful insights.

What You’ll Be Responsible For

Participant Management

• Work with researchers to translate research participant criteria into structured screening questionnaires.
• Manage and administer participant screeners to identify qualified candidates (e.g. interview participant candidates, screening surveys, etc.).
• Ensure recruitment of high-quality participants, including lead users and priority customer segments.
• Coordinate with recruitment vendors or client’s databases to source participants.
• Track recruitment progress and maintain organized participant records.
• Proactively anticipate shortfalls and secure backup participants where needed.

Session Logistics & Administration

• Schedule and coordinate interviews and FGDs.
• Manage participant communications (confirmation emails, reminders, session details).
• Prepare and manage consent forms and documentation.
• Coordinate incentive distribution and ensure timely processing.
• Set up meeting logistics (venue coordination or virtual platforms).
• Handle last-minute changes, no-shows, and rescheduling efficiently.

Research Documentation & Repository Support

• Support structured note-taking during interviews and FGDs.
• Consolidate session notes into clean, organized documentation.
• Maintain and organize research folders, files, transcripts, and recordings.
• Upload and structure materials into a shared research repository.
• Assist in compiling summary reports or session recaps for internal and client use.
• Ensure documentation is clear, consistent, and easy to retrieve.
• Prepare clean, synthesis-ready documentation that enables researchers to efficiently develop insights and proceed into client workshop sessions.
• Support basic recap decks or summary reports when required.

This Role Is Ideal For You If:

• You are highly organized and detail-oriented.
• You are proactive and take ownership of tasks without waiting for instructions.
• You are comfortable managing multiple moving parts at once.
• You communicate clearly and professionally with external participants and clients.
• You are dependable and responsive, especially under time-sensitive situations.
• You have 1–2 years of experience in operations, coordination, admin, research support, or project support roles.
• You are interested in being involved in the research process, even if you are not a researcher yourself.
• Experience supporting interviews, usability tests, or events is a plus—but not required.