Customer Relationship Management
AstraPay
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 23 Sep
Recruiter was hiring a day ago
2025-08-07T02:39:03.720105+00:002025-09-23T17:00:00+00:00Job Description
Key Responsibilities:
- Customer Analysis & Segmentation: Process data, create customer segments, and generate insights from customer behavior to support business strategies and CRM campaigns.
- CRM & Loyalty Program Management: Plan, manage, and evaluate loyalty programs (AstraPoints, AstraVoucher), campaigns, and the use of CRM channels and marketing technology.
- Customer Engagement & Service Excellence: Improve customer engagement and retention through targeted campaigns, financial education, Voice of Customer (VoC), and service standard development.
Minimum Qualifications
Job Requirement:
- Bachelor’s degree (min. GPA 3.00), open to fresh graduates from Engineering, Information Systems, Management, Computer Science, Math, or Finance.
- Strong in data analysis, good with Microsoft Office & Windows, understands digital campaigns, and has good communication & presentation skills (Indonesian & English).
- Detail-oriented, logical, honest, customer-focused, able to multitask, set priorities, and work well in a team. Demonstrates a mindset of continuous improvement — proactively identifies areas for efficiency, optimization, and innovation.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Astra Tower, Jalan Jenderal Sudirman, RT10/RW11, Karet Tengsin Kel., Tanah Abang, Jakarta Pusat, 10220, Indonesia
- Vacancy
- 1 opening
- Website
- https://www.astrapay.com/
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About AstraPay
PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.
AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.
Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP