Training Associate | Ateneo Graduate School of Business Center for Continuing Education  

Summary of Work Activities and Responsibilities

Under the supervision of the Training Services Group Head, the Training Associate manages the In-House courses, certifications and diploma programs of the Center; provides direct, close-in support to Resource Persons before and during the actual training conduct.

Main Duties and Responsibilities

I. Training Management Role

• Serves as Training Associate carrying out training cycle tasks (pre, during, post) such as but not limited to the following:
• Pre-Training
  • Coordinates with Program Sales and Marketing Group for pre-training requirements for each In-House accounts, courses, certifications and diploma programs, i.e. participants profile, venue, reports, etc.
  • Coordinates and assists the Resource Persons and In-House partners on the requirements of the course, certification and program, i.e. Canvas requirements, materials, quizzes/exam, preparations, room and equipment set-up, supplies requests, etc.
  • Prepares attendance and program orientation slides, IDs, attendance and evaluation link/QR code, cash advance, etc. needed for In-House accounts, courses, certification and diploma programs.
• During-Training
  • Set up registration area, assists in class venue preparations on the logistical requirements of the course.
  • Presents the program orientation slides emphasizing the school policies and regulations.
  • Monitors participants’ attendance and engagement by providing support to both resource person and participants.
  • Manage communication and course requirements to and from participants, In-House partners and Resource Persons.
  • Takes class pictures and coordinates with Training team for picture layout, developing and delivery.
  • Consolidate submissions of participants and send them to the Resource Person for grading.
  • Encode/Set-up course, certification exam questions and answers on Canvas and serves as proctor/support during examinations in Zoom.
  • Secures equipment and supplies used after each In-House accounts, courses, certifications and diploma programs.
• Post-Training
  • Monitors status of post-program evaluation, submission for grading of Resource Person and updates the Records Officer once grades are received.
  • Prepares course evaluation summary, actual expense report and summary report required by the In-House partners (as needed).
  • Arrange and organize graduation ceremonies and documentations.
  • Check the accuracy and issuance of documentations according to the timeline and standards of the Center.

II. Performs other work-related tasks as may be required by the Immediate Supervisor and/or authorized representative.

Knowledge, Skills and Abilities

• Coordination Skills: Ability to proactively coordinate and manage actions in relation to others.
• Communications and Interpersonal Skills: Ability to expresses thoughts clearly, accurately and succinctly in verbal and in writing to different audiences; Ability to relate well with others, can adapt to culture/group dynamics and to maintain relations with cordiality and diplomacy.
• Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; Organize and keen to details.
• Customer Service Oriented: Actively looks for ways to help and relate well with clients and partners—pleasing, warm, patient and respectful in dealing with people.
• Technology Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks; comfortable with exploring new technologies.

Education and Experience Requirements

• Bachelor’s degree
• At least 2-3 years of Training related work experience, role/function
• Preferably HR/Psychology graduate, with background/experience in customer service, account management, Project Management or participated in a project.