Join Our Team as a Progress Advisor at EF English First Surabaya!  

What Are Your Job Responsibilities?

• You will be responsible for retaining customers by reselling EF courses and generating referrals through long-term customer relationships. This includes timely communication of students’ progress, addressing questions or concerns, and ensuring that customer needs are met.
• Build trusting relationships with students and their parents.
• Resell core courses to existing customers.
• Communicate with customers daily to address their concerns and questions.
• Generate referrals.
• Provide customers with regular updates on students’ progress and homework discussed in class.
• Consistently keep customers informed about all relevant updates and changes.
• Organize face-to-face meetings with parents, following recommended guidelines.
• Document all necessary group, student, and parent management activities using the CRM system.
• Observe lessons to better understand students’ achievements and share these insights with their parents.

What Are the Basic Requirements?

• Service mindset: treat every customer as you’d like to be treated.
• Sales skills: deliver effective sales presentations and close deals.
• Excellent communication and problem-solving abilities.
• Good English proficiency (minimum B1, spoken and written).
• Bachelor’s degree.
• Ability to work on weekends.