Technical Support
First Datacorp
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Posted 7 days ago and deadline of application is on 14 Mar
Recruiter was hiring 2 days ago
2025-12-17T01:59:37.477823+00:002026-03-14T16:00:00+00:00Job Description
This position involves providing IT support primarily through calls, so strong communication and customer service skills are a must.
Key Responsibilities:
- Handle incoming calls and provide first-level technical support to users
- Log, track, and resolve incidents through a ticketing system
- Escalate issues as needed and ensure timely follow-up
- Deliver excellent customer experience in every interaction
Minimum Qualifications
Qualifications:
- Graduate of any IT-related course or with equivalent experience
- Excellent English communication skills (both verbal and written)
- At least 6 months of IT helpdesk or technical support experience preferred
- Willing to work on shifting schedules (day shift)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
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About First Datacorp
First Datacorp (FDC) has proudly served the industry for over 40 years, delivering innovative and world-class solutions and services across various domains. Our expertise spans Modern Workplace, Infrastructure Modernization, Data and AI, Customer Experience, Governance and Risk Management, Enterprise Automation, and Enterprise Security.
Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond.
We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business.
We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.