

Operational Support
Kitabisa
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- FreelanceCONTRACTOR
Posted 3 days ago and deadline of application is on 21 Aug
Recruiter was hiring 2 days ago
2026-06-24T09:03:30.840491+00:002026-08-21T17:00:00+00:00Job Description
Job Description Freelance Operational Support
- Membantu menangani dan menyelesaikan berbagai permintaan operasional berkaitan dgn pengelolaan akun dan campaign dari stakeholder internal sesuai dengan SLA yang ditetapkan.
- Memastikan setiap permintaan diproses sesuai prosedur dan kebijakan yang berlaku.
- Melakukan koordinasi dengan tim terkait untuk mendukung kelancaran proses operasional.
Proses Improvement
- Memberikan masukan, ide, dan inisiatif untuk meningkatkan efektivitas dan efisiensi proses kerja operasional.
- Mengidentifikasi hambatan dalam proses kerja dan mengusulkan solusi yang lebih sederhana, cepat, dan scalable.
Strategic Project Support
- Mendukung pelaksanaan project strategis yang dijalankan.
Monitoring & Reporting
- Melakukan monitoring terhadap pekerjaan yang menjadi tanggung jawabnya.
- Menjaga kualitas dan akurasi hasil pekerjaan.
Minimum Qualifications
- Pendidikan minimal D3, lebih tinggi lebih diutamakan.
- Memiliki pengalaman di bidang operasional, customer support, administrasi, atau project support menjadi nilai tambah.
- Memiliki kemampuan menganalisa.
- Memahami teknologi, seperti penggunaan Google Workspace (Spreadsheet, Docs, Slides) atau Microsoft Office.
- Mampu bekerja secara detail, teliti, dan memiliki kemampuan analisis yang baik.
- Memiliki keterampilan komunikasi yang baik (lisan dan tulisan).
- Dapat bekerjasama dengan tim.
- Memahami regulasi dan kebijakan yang berkaitan dengan platform Kitabisa.
- Memiliki etika yang baik.
Perks and Benefits
Paid Sick Leave
Maternity & Paternity Leave
Required Skills
- Operations Analysis
- Operations Management
- Project Management
- Attention to Detail
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Raya Cilandak Kko No.31, RT.14/RW.8, Ragunan, Ps. Minggu
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About Kitabisa
What is it like working at Kitabisa?
About us
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.
What we value
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.
Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.