IT Monitoring & Support
PT IDX Solusi Teknologi Informasi
- South Jakarta, Indonesia52, RT05/RW03, Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 3 days ago and deadline of application is on 9 Sep
Recruiter was hiring 2 days ago
2026-07-10T03:14:28.396770+00:002026-09-09T17:00:00+00:00Job Description
Key Responsibilities:
- Provide first-level technical support for end users by handling incidents and service requests through phone, email, chat, or ticketing system in daily production operations in a 24/7 shifting environment
- Provide technical support and coordinate with other team such as developers, tester, engineers and end-users
- Maintain proper documentation of incidents, resolutions, asset records, and user support activities
- Install, configure, and maintain end-user devices such as laptops, desktops, printers, and standard office applications
Minimum Qualifications
Requirements
- Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field
- 1–3 years of experience in IT Support, IT Helpdesk, or a similar support role
- Understanding and experience with ticketing systems, user support processes, and basic IT service management practices
- Understanding and experience with implement, monitor and manage Monitoring Tools using SNMP and Syslog Protocol
- Familiar with with Linux and Windows environments
- Familiar with with Database Administration
- Basic understanding with Network and Connectivity
- Ability to work in a service-oriented team environment
- Strong communication, problem-solving, and customer service skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Bursa efek indonesia, Jl. Jend. Sudirman kav 52-53 Tower 1 Lantai 5, RT.5/RW.3, Senayan, Kebayoran Baru, South Jakarta City, Jakarta 12190
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About PT IDX Solusi Teknologi Informasi
PT IDX Solusi Teknologi Informasi (IDXSTI) was established in November 2018 as a subsidiary of Indonesia Stock Exchange (IDX) and other SRO’s KPEI and KSEI. IDXSTI was focusing on providing Information Technology (IT) services to Indonesia Capital Market Industry and other Financial Services. Our objective is to give the best IT solutions to the capital market industry in order to support the development of Indonesia Capital Market.