Job Description
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Coordinate new installations, including facility inspections and instrument validation/calibration.
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Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
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Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
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Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
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Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
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Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
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Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
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Communicate essential technical product updates to customers and sale counterparts to drive customer success.
Minimum Qualifications
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Has master or bachelor degree of Science in Biology, Molecular Biology, Chemistry, Chemical/Industrial Engineering or other related major
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Has min 2 (two) years experience in the biotech industry.
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Prior field experience supporting customers in a highly technical field is helpful.
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Knowledge of genomics, sequencing applications, and methods that apply to company technology.
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Capacity to interact with principal investigator-level scientists, and bioinformaticians and laboratory personnel.
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Proficient with general lab best practices and common Molecular Biology techniques.
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Ability to organize and align stakeholders to overcome issues success. Ability to influence without authority.
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Good computer skills, experience with Microsoft Office also laboratory systems.
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Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
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Willing to travel across and outside Indonesia and Able to work with team.
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Thorough & nimble, finished report within time scheduled.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Public Service and NGOs
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 32, Jalan Suryo, Rawa Barat Kel., Kebayoran Baru