IT Service Desk
PT Astra Graphia Information Technology
- Yogyakarta, IndonesiaYogyakarta, DI Yogyakarta, IndonesiaYogyakartaDI YogyakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 7 days ago and deadline of application is on 17 Aug
Recruiter was hiring 7 hours ago
2025-07-11T08:36:29.322580+00:002025-08-17T17:00:00+00:00Job Description
- Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network problems.
- Resolve common issues independently using established protocols and knowledge base resources.
- Escalate complex or unresolved issues to senior technicians or other relevant teams.
- Document support interactions and solutions for future reference.
- Maintain and update knowledge base articles with new information and solutions.
Minimum Qualifications
1. Strong understanding of computer hardware and software: This includes PCs, laptops, operating systems, networking basics, and common applications.
2. Problem-solving and analytical skills: The ability to identify the root cause of technical issues and implement effective solutions is crucial.
3. Diagnostic skills: Being able to troubleshoot issues systematically and efficiently is essential.
4. Familiarity with troubleshooting tools and resources: Knowledge of ticketing systems, knowledge bases, and online troubleshooting resources is valuable.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Yogyakarta, DI Yogyakarta, Indonesia
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