Project Management Specialist  

Cross-Channel Project Management
• Lead and coordinate operational projects supporting ecommerce and retail: SOP rollout, system improvements, store-to-warehouse returns, reverse logistics, and fulfillment enhancements.
• Develop project plans, timelines, and risk mitigation strategies.
• Monitor project performance and ensure alignment between store operations, ecommerce teams, and warehouse functions.

Ecommerce Operations Support
• Coordinate requirements between ecommerce platforms (TikTok Shop, Lazada, Shopee, Shopify, etc.) and warehouse/fulfillment teams.
• Support integration projects for order syncing, stock updates, marketplace SLAs, and logistics partners.
• Track fulfillment KPIs such as on-time dispatch, cancellation rate, return rate, and order aging.

Retail Store Operations Support
• Facilitate communication between retail stores and warehouse/inventory teams for replenishment, pullouts, returns, and stock movements.
• Ensure retail SOs, transfers, RTVs, and adjustments follow standardized workflows.
• Support store rollout projects, merchandising cycles, and inventory counts.
Process Improvement & Standardization
• Identify gaps between ecommerce, retail, and warehouse processes; propose and implement improvements.
• Standardize SOPs for returns, reverse logistics, order processing, stock transfer, and quality checks.
• Drive process automation and system optimization (OMS, WMS, ERP).
Operational Coordination & Issue Resolution
• Act as single point of contact for escalations affecting order fulfillment, inventory variances, delivery delays, and system issues.
• Facilitate daily or weekly cross-functional alignment (Ops Stand-ups).
• Assist in root cause analysis (RCA) and ensure action items are closed on time.

Reporting & Data Management
• Track and analyze key operational metrics:
o Ecommerce order fulfillment SLAs
o Retail replenishment accuracy
o Inventory accuracy and shrink
o Return/Reverse logistics volume
• Prepare performance dashboards and project status reports.
• Provide data-backed recommendations for reducing delays and improving customer experience.

• Bachelor’s degree in Business, Supply Chain, Industrial Engineering, Operations Management, or related field.
• 2–4 years in ecommerce operations, retail operations, supply chain, project management, or warehouse/fulfillment environments.
• Experience with marketplaces (Lazada, Shopee, TikTok Shop), POS systems, ERP/WMS is a strong advantage.
• Strong project management and cross-functional coordination skills.
• Excellent communication skills with both operational and corporate teams.
• Data-driven: skilled in Excel/Sheets, reporting, KPI analysis.
• Familiarity with ecommerce order flows, retail store operations, and logistics.
• Ability to build SOPs, process maps, and documentation.
• Strong problem-solving and escalation-handling ability.
• Highly organized and detail-oriented
• Strong sense of urgency and accountability
• Comfortable in fast-paced, multi-channel environments
• Proactive and solutions-oriented
• Adaptable and able to manage competing priorities