Junior Engineer
NTT INDONESIA TECHNOLOGY
- Kolaka, IndonesiaKolaka, Southeast Sulawesi (Sulawesi Tenggara), IndonesiaKolakaSoutheast Sulawesi (Sulawesi Tenggara)IndonesiaIndonesia
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 15 Mar
Recruiter was hiring 2 days ago
2025-01-21T04:36:12.001593+00:002025-03-15T17:00:00+00:00Job Description
- Support the operational of IT Infrastructure such as Network, Hosting, Security, & Physical assets running properly and meet the agreed Service Level Agreement (SLA)
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Provides telephonic or chat support to clients when required.
- Schedules maintenance activity windows for patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Updates existing knowledge articles or create new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Minimum Qualifications
- Bachelor degree in Computer Science, Information Technology, or a related field
- Preferred: Candidates from Pomala, Bahadopi, Sorowako
- Minimum 1 years of experience in a similar role
- Has an experience with Network and Virtualization
- Has an experience with End User Computing troubleshooting
- Preferred: Candidate should have a valid driver's license
- Required Certification: BNSP Teknisi Instalasi & Aktivasi Fiber Optik/Cisco Certified Support Technician - Networking/Data Center Foundation Certified (DCFC)
- Advance in Ms Excel
- Placement:Pomala, Bahadopi, Sorowako
Perks and Benefits
Medical / Health Insurance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Kolaka, Southeast Sulawesi (Sulawesi Tenggara), Indonesia
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About NTT INDONESIA TECHNOLOGY
NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
NTT Ltd. helps client by deliver a secure and connected future that empowers our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.
Visit us at services.global.ntt