Customer Experience Officer (CXO)
Permata Bank
- Gresik, IndonesiaGresik, East Java (Jawa Timur), IndonesiaGresikEast Java (Jawa Timur)IndonesiaIndonesia
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 19 Dec
Recruiter was hiring a day ago
2024-10-21T02:17:46.519652+00:002024-12-19T17:00:00+00:00Job Description
- Memberikan layanan berkualitas secara efisien dan ramah kepada nasabah
- Menjawab pertanyaan–pertanyaan
- Menangani keluhan nasabah
- Memberikan informasi dan membimbing nasabah melalui berbagai prosedur Bank
- Menjaga dan meningkatkan hubungan dengan nasabah dalam pelayanan sehari-hari juga bertanggung jawab untuk melakukan cross-selling (service to sell)
- Melakukan seluruh administrasi terkait customer service
- Bertindak sesuai ketentuan internal dan eksternal yang berlaku dan mengimplementasikan time management yang efektif dan efisien.
- Aktif melakukan cross sell utk produk Bank seperti tabungan, asuransi dan produk lainnya
- Memberikan layanan berkualitas secara efisien dan ramah kepada nasabah
- Menjawab pertanyaan–pertanyaan
- Menangani keluhan nasabah
- Memberikan informasi dan membimbing nasabah melalui berbagai prosedur Bank
- Menjaga dan meningkatkan hubungan dengan nasabah dalam pelayanan sehari-hari juga bertanggung jawab untuk melakukan cross-selling (service to sell)
- Melakukan seluruh administrasi terkait customer service
- Bertindak sesuai ketentuan internal dan eksternal yang berlaku dan mengimplementasikan time management yang efektif dan efisien.
- Aktif melakukan cross sell utk produk Bank seperti tabungan, asuransi dan produk lainnya
Minimum Qualifications
- Pendidikan minimal S1
- Memiliki pengalaman di Perbankan baik sebagai RM atau CS min. 1 tahun
- Status Single, usia maksimal 27 tahun
- Penampilan rapi
- Memiliki service skill
- Memiliki kemampuan komunikasi yang baik
- Dapat diandalkan, mampu bekerja sendiri maupun dengan tim
- Mampu berbahasa Inggris dan mandari adalah nilai tambah
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Surabaya - Gresik
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About Permata Bank
After receiving confirmation from the Financial Services Authority (OJK) on 20 January 2021 as a Buku IV Bank, PermataBank is now confirmed as one of the top 10 banking institutions in Indonesia with core capital of more than IDR 30 trillion, serving nearly 4 million customers in 62 cities in Indonesia.
In 2004, Standard Chartered Bank and PT Astra International Tbk took over PermataBank and began a massive transformation process within the organization. The combined ownership of these major shareholders increased to 89.01% in 2006.
Bangkok Bank Public Limited ("Bangkok Bank") officially became the controlling shareholder of PermataBank on May 2020 after taking over 89.12% of PermataBank's shares from the total number of shares that have been issued and paid up by Standard Chartered Bank and Astra International. Offering innovative banking products and services, PermataBank has 304 branch offices, 2 mobile branches, 942 ATMs with access to more than 100,000 ATMs (VisaPlus, Visa Electron, MasterCard, Alto, ATM Bersama) and millions of ATMs worldwide that are connected to the Visa, Mastercard and Cirrus networks.