Customer Relationship Management
FIFGROUP
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 23 Sep
Recruiter was hiring 2 hours ago
2025-07-28T03:09:06.201104+00:002025-09-23T17:00:00+00:00Job Description
Key Responsibilities:
- Customer Analysis & Segmentation: Process data, create customer segments, and generate insights from customer behavior to support business strategies and CRM campaigns.
- CRM & Loyalty Program Management: Plan, manage, and evaluate loyalty programs (AstraPoints, AstraVoucher), campaigns, and the use of CRM channels and marketing technology.
- Customer Engagement & Service Excellence: Improve customer engagement and retention through targeted campaigns, financial education, Voice of Customer (VoC), and service standard development.
Minimum Qualifications
Job Requirement:
- Bachelor’s degree (min. GPA 3.00), open to fresh graduates from Engineering, Information Systems, Management, Computer Science, Math, or Finance.
- Strong in data analysis, good with Microsoft Office & Windows, understands digital campaigns, and has good communication & presentation skills (Indonesian & English).
- Detail-oriented, logical, honest, customer-focused, able to multitask, set priorities, and work well in a team. Demonstrates a mindset of continuous improvement — proactively identifies areas for efficiency, optimization, and innovation.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Astra Tower, Jalan Jenderal Sudirman, RT10/RW11, Karet Tengsin Kel., Tanah Abang, Jakarta Pusat, 10220, Indonesia
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About FIFGROUP
FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.