Freelance Customer Service
PT Global Urban Esensial
- South Tangerang, IndonesiaTitan Center Lt. 12 | Jl. Boulevard Bintaro Blok B7/B1 No. 5 Bintaro Jaya Sektor 7, South Tangerang, Banten, IndonesiaSouth TangerangBantenIndonesiaIndonesia
- FreelanceCONTRACTOR
2024-09-30T17:00:00+00:00
Job closed.
Job Description
- Menjawab panggilan, email, WhatsApp dan mengelola semua queries dari health care provider, konsumen dan internal untuk membantu mengatasi kendala yang terjadi di DKonsul (Telemedicine)
- Mengatur and menyelesaikan komplain sesuai Service Level Agreement (SLA).
- Melakukan investigasi atas setiap permasalahan.
- Menjaga dan meningkatkan performa dari setiap Dokter dan Faskes.
- Melakukan cek verifikasi order, data entry, dan tugas administrasi lainnya.
Minimum Qualifications
- Pendidikan minimal SMA/D3/S1 dari semua jurusan
- Memiliki pengalaman minimal 1-2 tahun sebagai Customer Service
- Berorientasi pada pelanggan (customer-oriented) dan mampu untuk menyelesaikan masalah dengan baik
- Memiliki kecepatan kerja yang cepat dan responsif
- Mampu berkomunikasi dengan baik dan menyukai bidang pelayanan
- Bersedia kerja shifting (hari dan jam) dan kontrak untuk 3 bulan, WFO 2x seminggu.
- Memiliki laptop pribadi
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Titan Center Lt. 12 | Jl. Boulevard Bintaro Blok B7/B1 No. 5 Bintaro Jaya Sektor 7, South Tangerang, Banten, Indonesia
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About PT Global Urban Esensial
PT Global Urban Esensial is a member of Dexagroup, one of Indonesia's largest ethical pharmaceutical company that engage in digital area. Aligning with technology advancement, PT Global Urban Esensial reaches the society wider, answering the society's needs for easier access to digital, and to be a leader in pharmaceutical business.
With our strong technology team, valuable contents, reliable operating system, and our marketing team, we are bringing our services to the society through our brands. They are Goapotik.com, an online marketplace that fulfills healthcare needs, guesehat.com a one-stop E- Health Solution, and Teman Bumil, an application that supports pregnant women.