IT Helpdesk Shifting
PT Peruri Digital Security (PDS)
- South Jakarta, Indonesia1, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 6 days ago and deadline of application is on 15 Mar
Recruiter was hiring 2 days ago
2026-03-09T03:23:11.121062+00:002026-03-15T17:00:00+00:00Job Description
Job Description:
- Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
- Documents, tracks, and examine problems to ensure timely solutions
- Review service request from user to make sure complied with regulation
- Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
- Ensures to submit Monthly Status Reports (MSRs)
- Writes how-to-guides, editing, and revising it with updated information when necessary
- Provides technical assistance for questions and problems
- Follows through with customers to ensure full resolution of issues
- Asks relevant questions to determine nature of problem
- Input any incident & request from customer to ticketing system
Minimum Qualifications
Requirement:
- S1 Information Technology
- Good communication
- Multi tasking
- Experience on SLA, Service Desk Flow, Ticket Analysist, Problem Management, Creating SOP
- Experience service desk min 1 year
- Experience handle ticketing system
- accustomed to working with targets and a 24/7 operating environment (shift-based environment)
- Bersedia kerja shifting di hari sabtu / minggu
Required Skills
- Problem Sensitivity
- Email Support
- Chat Support
- Technical Skills
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Sunan Kalijaga No. 11, Jakarta Selatan 12160 https://maps.app.goo.gl/5PRTgav2XYgFx87K9
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About PT Peruri Digital Security (PDS)
PT Peruri Digital Security (selanjutnya disebut PDS ) adalah anak perusahaan dari Perum Percetakan Uang Republik Indonesia ( Perum Peruri ) yang didirikan pada tanggal 15 September 2011 berdasarkan Akta Notaris No. 22, bertepatan dengan peringatan 40 tahun Peruri. Pendirian ini merupakan respons strategis atas perkembangan teknologi informasi dan komunikasi yang mengubah secara fundamental cara masyarakat bertransaksi, mengelola data, dan mengamankan dokumen
Sebagai perusahaan induk yang memiliki mandat untuk mencetak dokumen negara dan dokumen bernilai tinggi, Peruri melihat urgensi untuk melakukan diversifikasi usaha melalui penguatan kapabilitas digital. PDS menjadi wahana strategis untuk memastikan Peruri dapat beradaptasi dan tetap relevan dalam menghadapi era digitalisasi global yang bergerak cepat. Saat ini, 99,78% saham PDS dimiliki oleh Peruri, dengan fokus utama pada pengembangan seperti:
Solusi Keamanan Digital
- Certificate Authority (CA) dan Tanda Tangan Elektronik
- Smart Card dan Sistem Otentikasi Digital
- Produk Digital Berbasis Keamanan Tertinggi
- Sistem Pembayaran dan Digital Identity
- Layanan Berbasis Blockchain dan Artificial Intelligence