Server Storage Support Engineer
PT Sapta Tunas Teknologi
- Central Jakarta, Indonesia16, RT01/RW12, Jalan Mangga Dua Raya, Mangga Dua Selatan Kel., Sawah Besar, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 30 Apr
Recruiter was hiring 15 hours ago
2026-03-02T02:02:45.860522+00:002026-04-30T17:00:00+00:00Job Description
- Manage daily operations of Server, Storage, and HCI infrastructure including health checks, monitoring, capacity management, alert handling, and housekeeping.
- Perform L2 troubleshooting for incidents such as host down, datastore issues, storage latency, VM performance degradation, cluster warnings, and hardware faults, ensuring recovery within SLA.
- Handle virtualization and HCI activities including VM provisioning, snapshot management, datastore/storage administration, resource allocation (CPU/RAM), cluster monitoring, and runbook execution.
- Support storage and server operations including volume/LUN provisioning, performance and capacity monitoring, hardware replacement coordination (RMA), firmware updates, and lifecycle management.
- Execute routine changes, basic RCA for recurring incidents, coordinate with cross-functional teams (application, database, network, security), handle basic switching configuration, escalate to L3 when required, and maintain proper documentation.
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field
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Minimum 3 years of experience as L2 in Server, Virtualization, Storage, or HCI within an enterprise environment.
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Hands-on experience in virtualization platform operations (VM, host, cluster, datastore management, and basic performance troubleshooting).
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Experience in HCI environment monitoring, cluster/node operations, and basic issue handling.
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Experience managing enterprise-grade servers and storage systems.
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Strong understanding of monitoring, incident handling, SLA compliance, and infrastructure documentation practices.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Komplek Perkantoran Agung Sedayu Blok H No.28-30, Jl. Arteri Mangga Dua Raya, Jakarta Pusat
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