L1 Monitoring
PT Tiga Daya Digital Indonesia (Eksad Technology)
- Jakarta Selatan, Indonesia19th Floor, Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 2 hours ago and deadline of application is on 26 Feb
Recruiter was hiring a month ago
2025-12-29T06:54:43.945954+00:002026-02-26T17:00:00+00:00Job Description
- Real-time monitoring of systems, networks, and applications using monitoring toolIdentify and log alerts for issues related to performance, availability, or security.
- Initial incident investigation and troubleshooting to determine the cause and potential solutions.
- scalation of issues to L2 or L3 teams when resolution is not possible at L1.
- * Documentation of incidents and actions taken for future reference and analysis.
- * Collaboration with internal and external teams to ensure prompt resolution of issues.
- * Health checks of systems and networks to ensure smooth operations.
- * Generate daily, weekly, and monthly reports on system performance and incident occurrences.
- * Adhere to SLAs (Service Level Agreements) for response and resolution times.
- * Provide support during off-hours including evenings, weekends, and holidays depending on the shift schedule.
Minimum Qualifications
- Good understanding of Linux environment, Windows Server.
- * Familiarity with monitoring tools Datadog, Manage Engine
- * Troubleshooting skills and ability to perform initial diagnostics.
- * Strong communication skills for reporting and escalating issues.
- * Ability to work in a 24/7 shift environment.
- * Attention to detail and problem-solving skills.
- * Experience with Incident Management
- * Willingness to learn and adapt to new technologies.
- * Experience with ticketing systems (e.g., Jira).
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Completed vocational course
- Office Address
- Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi
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About PT Tiga Daya Digital Indonesia (Eksad Technology)
Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.