Technical Customer Support
Total Information Management Corp. (TIM)
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2022-07-09T16:00:00+00:00Job closed.
Job Description
Summary:
The Technical Customer Support I is responsible for providing response and solutions to issues experienced by clients. Thus, he/she must possess well developed communication and analytical skills and has in depth knowledge of operating systems and relevant information about the services offered by the company.
Duties and Responsibilities:
- Answering customer calls and actively listening to identify their issues.
- Escalates issues relating to hardware, software, network, and others of computer end users when they raise requests through emails, tickets, and phone calls.
- Monitor support cases ensuring proper information is gathered.
- Review CRM for specific product cases
Minimum Qualifications
Qualifications:
Education:
- Must be a graduate of any 4-year IT-related course.
Experience:
- Zero to one year related working experience.
Skills and Competencies:
- Good verbal communication skills, fast comprehension, and the ability to provide exemplary phone support.
- Must be living nearby Makati area.
- Applicants must be willing to work in a shifting schedule.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Makati, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 2 openings
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About Total Information Management Corp. (TIM)
Total Information Management (TIM) Corporation is a 100% Filipino-owned Technology Solutions company based in Makati City. With a strong pool of talent, robust financial resources and 31 years of experience under its belt, TIM is currently one of the most enduring financial resources in the Philippines and a trusted technology partner to some of the country's largest institutions.
What makes TIM stand out are its proven track record at Systems Integration, its unsurpassed service capabilities; and its strategic partnerships with global IT brands. It has implemented a long and impressive list of complex system integration projects for banking, government and manufacturing institutions. TIM's strong, strategic partnership with the world's leading IT brands enables it to provide access to the most advanced technology and the best solutions for its clients.