IT Desk Operation Analyst
Toyota Astra Financial Services
- South Jakarta, IndonesiaLantai 8-9, 9, RT02/RW04, Jalan Jenderal Gatot Subroto, Karet Semanggi Kel., Setia Budi, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 3 days ago and deadline of application is on 30 Dec
Recruiter was hiring 2 days ago
2025-10-08T03:01:30.310874+00:002025-12-30T17:00:00+00:00Job Description
- Provide first-level technical support and resolve user incidents in a timely manner.
- Monitor daily IT operations, system performance, and service availability.
- Record and track issues through the ticketing system and ensure SLA compliance.
- Analyze incident trends and prepare regular service performance reports.
- Maintain and update IT asset inventory and user access records.
- Collaborate with other IT teams to resolve escalated technical issues.
- Develop and maintain SOPs, troubleshooting guides, and knowledge base documentation.
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1–3 years of experience in IT support, service desk, or operations environment.
- Proficiency in using ticketing systems (e.g., ServiceNow, Jira, or similar tools).
- Basic knowledge of networking, operating systems (Windows/Linux), and Microsoft 365.
- Strong analytical, problem-solving, and communication skills.
- Customer-oriented with the ability to work effectively in a team.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- The Tower, Lt.8 & 9, Jl. Jend Gatot Subroto Kav.12-13, Kota Adm. Jakarta Selatan, DKI Jakarta, 12930
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About Toyota Astra Financial Services
Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia.
Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs.
TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle.
Build Your Future with TAF!
1. Health insurance for all TAF Employees
2. Training and promotion chance in all TAF business sectors
3. A positive working environment that promotes employee safety, growth, and goal attainment
Vision
Preferred financing solution for Toyota ownership through service excellence.
Mission
1. To provide best value to customers
2. Being a partner of Toyota to achieve long term success
3. To provide sustainable value creation to stakeholders
4. Being an employer of choice
5. To share prosperity to community