Technical Support Representative
Transnational Diversified Group
- Taguig, PhilippinesTaguig, Metro Manila, Philippines, Penthouse Net QuadTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 months ago
2024-10-11T05:22:36.156768+00:00Job closed.
Job Description
- Troubleshooting product issues to identify the root causes and provide solutions to IT professionals
- Leading remote sessions with customers and partners to provide assistance or solve problems
- Testing to reproduce customer reported issues including bug replication testing and verification
- Identify and provide workarounds to assist customers with issues caused by unresolved bugs
- Authoring detailed customer-facing knowledge base content
- Continuously learning about new features and/or technologies
Minimum Qualifications
- Ability to support Windows, Mac OS, and Linux devices
- Ability to read, write, execute and troubleshoot SQL statements and scripts, Bash and/or PowerShell scripts
- Knowledge of anti-virus solutions and Endpoint Protection Platforms (EPP)
- Knowledge of configuration and use of one or more of the following: JAMF, WSUS, SCCM, and MDMs
- Ability to read, write, and understand API scripts and read JSON files
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Penthouse Net Quad
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About Transnational Diversified Group
The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as:
TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service)
TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services)
AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)
INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.