Genesys Contact Center Operation  

Summary:
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using modern frameworks and agile practices.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Conduct thorough testing and debugging of software applications to ensure optimal performance.
- Stay updated with the latest industry trends and technologies to continuously improve software development processes.
- Document software design and development processes for future reference and knowledge sharing.
- Mentor junior team members and assist in their professional development.

Professional & Technical Skills:
- Required Skill: Advanced proficiency in Genesys Contact Center Operation.
- Strong understanding of software development methodologies and best practices.
- Experience with modern programming languages and frameworks relevant to software engineering.
- Ability to analyze and troubleshoot complex software issues effectively.
- Familiarity with agile development practices and tools.
- Additional Good To Have Skills: Experience with cloud-based solutions and deployment strategies.

Additional Information:
- The candidate should have minimum 3 years of experience in Genesys Contact Center Operation.
- This position is based at our Manila office.


Work Set up: Hybrid
Number of days in a month or week that needs to be in the office: 2x a week
Location (During onsite): Uptown Tower 2, BGC Taguig City

• The candidate should have minimum 3 years of experience in Genesys Contact Center Operation.
• Advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software development methodologies and best practices.
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;