What is a Customer Service Representative?
Customer Service Representatives directly help customers about their concerns, provide information about the company's products and services, process returns, and more. They mostly manage customer queries and complaints, process orders, and escalate complaints to the appropriate teams.
Customer Service Representatives support various accounts to ensure that clients and customers are satisfied with products, services, and features. They must have strong communication skills, time management, and interpersonal skills.
Job Overview
As one of the leading companies in the [industry], Company A is looking for a Customer Service Representative who is accustomed to responding to customer questions and requests. They must be comfortable with using computers and have experience with customer support. Customer Service Representatives must be able to stay calm when customers are stressed or upset.
Responsibilities and Duties
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Respond to customer inquiries and requests via telephone, email and chat in a timely manner
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Document all inquiries, requests, resolutions, and follow-up tasks
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Escalate questions and requests to appropriate departments or persons following the guidelines provided
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Know the products inside out to answer customer questions
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Process orders, forms, applications, and requests
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Ensure customer satisfaction and provide professional customer support
Minimum Qualifications
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Bachelor's degree or equivalent
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At least 1-2 years experience in customer service or related fields
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Fluent in english or the language assigned to the account
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Quick and willing learner who can master the details of the product and call-taking techniques
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Must be able to maintain a positive and professional attitude towards customers at all times
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Demonstrated ability to prioritize tasks and manage time efficiently
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Ability to work well under pressure and think quickly on your feet
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Has strong verbal and written communication skills
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