IT Helpdesk Analyst
PT Bank SMBC Indonesia Tbk
- South Jakarta, IndonesiaMenara BTPN, CBD Mega Kuningan, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 29 Dec
Recruiter was hiring a day ago
2024-11-18T06:46:10.916736+00:002024-12-29T17:00:00+00:00Job Description
- Owns overall responsibility for the IT Helpdesk Digital Support,
- Ensures all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately
- Manage performance and development of team members; and complied to IT policies and processes to ensure consistent quality of service at a best cost.
- Utilizing relationship management competency and collaborate to facilitate effective issue resolution and day-to-day operations
- Implementating SOWs and Roles & Responsibilities for the Service Desk and all internal and external parties involved
- Interact (pro)actively with Service Level & Performance Management Team to ensure services and levels are aligned with business requirements
Minimum Qualifications
- Has at least five (4) years of IT work experience in Services Management in an environment similar in size and complexity to the organization (required)
- Bachelor's degree in Computer Science / Information Systems / Business Administration or other related field (or equivalent work experience)
- ITIL (service management) certification must be combined with demonstrable and recent experience in working according to ITIL service management processes (required)
- Must have extensive knowledge and experience with technical troubleshooting
- Must have excellent communications skills and the ability to interface with customers and senior leaders
- Ability to identify and resolve both technical and personnel issues
- Knowledge of IT service processes (ITIL) and best practices
- Strong service delivery skills and relationship management skills
- Knowledge of Project Management and best practices
Perks and Benefits
Medical / Health Insurance
Employee Discounts
Performance Bonus
Life Insurance
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- ITIL
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Menara BTPN, CBD Mega Kuningan
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About PT Bank SMBC Indonesia Tbk
Our Journey
With a renewed vision for growth and innovation, we rebranded as PT Bank SMBC Indonesia Tbk (SMBC Indonesia) in 2024, formerly known as PT Bank BTPN Tbk. This rebranding reflects our response to the dynamic changes, allowing us to consolidate our strengths and deliver even more seamless, integrated solutions for millions of customers from diverse segments across Indonesia.
This transformation signals our commitment to advancing and streamlining our business strategies, enabling us to better serve our customers and help them lead more meaningful and fulfilling lives. At the heart of this rebrand is our dedication to supporting Indonesia's long-term development goals, in alignment with the vision of Indonesia Emas 2045.
In addition to these goals, we are excited to invite talented individuals and younger generations to join us, expand their careers and make a lasting impact. Together, we can drive positive change and build a brighter future for Indonesia.
Life at SMBC Indonesia
At SMBC Indonesia, our team is a close-knit family of innovative individuals dedicated to growing and making a positive impact on our communities. We offer top-notch banking services while ensuring that our team members feel appreciated and engaged thanks to cutting-edge digital technology and global expertise. We foster a flexible, open environment where employees can continuously learn, develop professionally, and aspire to become their best selves.
We cultivate a collaborative culture with open communication between leaders and team members, encouraging the sharing of ideas, feedback, and problem-solving. Strong bonds between colleagues are vital, enabling agile teamwork that drives success in today’s fast-paced banking industry.
Our office is designed for both productivity and relaxation, with activities like billiards, gaming, and karaoke available after work. SMBC Indonesia also supports various internal clubs, offering options like yoga, badminton, gaming, and parenting to keep our team active and engaged. We believe these opportunities are essential for maintaining a vibrant, innovative workforce.
Giving Back
Through our Daya program, SMBC Indonesia champions sustainable, measurable empowerment initiatives for our customers. The Daya program offers education, training, and resource-sharing to enhance entrepreneurial skills, unlock growth opportunities, and improve quality of life. Health & Wellness and Community Empowerment programs are integral parts of our business model, fostering an environment where our customers thrive alongside our business.
Adaptive to change
With decades of experience, SMBC Indonesia has embraced adaptability as a core value. Our approach to work reflects this, with flexible dress codes, remote work options, and digital collaboration tools to keep our team connected and productive. By embracing these changes, we are better positioned to serve our customers effectively and stay resilient in a dynamic industry. Despite the evolving challenges in banking, SMBC Indonesia remains committed to meaningful progress and impactful service that touches millions.