Part Time Virtual Receptionist | Expert in Call Handling  

As a Virtual Receptionist, you will:

• Manage virtual reception for our client, handling inbound calls, emails, and social media messaging
• Help our client drive their business forward by enabling them to focus on the important items

As a Virtual Receptionist, your daily tasks may include:

• Handle all phone calls effectively with politeness and in a professional manner while following the proper procedure per client
• Triage new patient referrals and schedule appointments for them
• Handle remote reception and overflow, afterhours, and weekend tasks
• Manage incoming (virtual) faxes from the clinic’s inbox, then import them into the relevant patient’s file and forward them to the relevant doctor
• Respond to inquiries via phone calls (inbound and outbound)
• Cross-train with assigned client accounts (processes, systems, etc.)
• Handle social media and website inquiries
• Assist in creating a manual of the team processes
• Maintain up-to-date records of potential patients and patients within the CRMs
• Perform other relevant tasks as required by the client, which may include:
  • Process information for multiple health and dental sites
  • Collect data and information with great attention to detail and accuracy
  • Undertake reception duties to support day-to-day requirements of the business
  • Identify and maintain a list of health and dental patients
  • Make outbound calls to warm prospects who have engaged with the marketing materials
  • Meet or exceed daily KPIs, with a focus on consultation appointments booked
  • Be the first point of contact for health and dental patients and create an amazing first impression
• Report to your team lead on perceived areas of improvement
• Utilize an operating system to gather prospect information
• Perform other admin tasks as assigned by the Team Leader

• Proficient with Microsoft 365 applications such as Outlook, Teams, and Excel
• Minimum 2 years’ work experience in an admin role
• At least 1-year call handling experience
• Experience in handling Australian accounts or dealing with Australian clients
• A fit to work status upon completion of the Pre-Employment Medical Exam (with drug test)
• A valid NBI Clearance

Required Attributes

• You are open to working part-time and on rotating shifts (early morning shift or mid-shift), holidays, and weekends.
• You are an excellent conversationalist in English, with proven effective call-handling skills.
• You deliver high-quality and professional service, having an outstanding attention to detail.
• You are technologically adept and highly trainable in new skills and software.
• You excel in multitasking, meeting strict deadlines, and performing your duties with minimal supervision.
• You have absolute respect for confidentiality and sensitivity, having the flexibility to perform other relevant tasks as required by the client or management.

Advantageous (Optional but a plus if you have)

• Experience in any medical-related software
• A clear, neutral accent