IT Helpdesk Support Staff
COL Financial Group, Inc.
- Pasig, Philippines24, Exchange Rd, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 30 Oct
Recruiter was hiring 10 hours ago
2025-09-02T01:34:23.009228+00:002025-10-30T16:00:00+00:00Job Description
- Carry out daily IT operations, including system startup (Start of Day) and shutdown (End of Day), while following and updating documented procedures.
- Provide technical support for hardware, software, applications, emails, and office equipment (e.g., desktops, laptops, Wi-Fi, printers, and mobile devices) across different areas such as conference rooms, meeting rooms, and department offices.
- Monitor and manage data center operations, including checking company assets, equipment, server room temperature, power supplies, and air conditioning units.
- Report and escalate incidents to the COL IT Infrastructure and Operations Teams.
- Document and report system or application issues found during monitoring.
- Prepare and submit daily and monthly reports as required.
- Perform other related tasks as assigned.
Minimum Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or any related course.
- 2–3 years of relevant work experience preferred (fresh graduates are also welcome to apply).
- Willing to work on shifting schedules, including weekends, holidays, and night shifts if needed.
- Knowledge of computer network equipment (e.g., firewalls, routers, Cisco-managed switches, load balancers, hubs, and switches) is a plus.
- Familiarity with Linux operating systems and any programming language is an advantage.
- Knowledge of software licensing and inventory management, especially for Microsoft products.
- Customer-service oriented, adaptable, and able to handle other related tasks when required.
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Computer Networking
- Time Management
- Computer maintenance
- Communication Skills
- Computer Troubleshooting
- Computer System Administration
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 2401-B East Tower, Tektite Towers, Exchange Road, Ortigas Center, Pasig City
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About COL Financial Group, Inc.
COL is the country's most trusted wealth-building partner, helping over 500,000 Filipinos invest in stocks and mutual funds.
For over 25 years now, COL has been committed to empower Filipinos to build their wealth and achieve financial independence, by providing them the tools and guidance they need to make smarter investing decisions.