Customer Service Representative (CSR)
CV Mandiri Barokah Jaya
- Surabaya, Indonesia15, Jalan Taman Jemursari Selatan II, Jemur Wonosari Kel., Wonocolo, Surabaya, East Java (Jawa Timur), IndonesiaSurabayaEast Java (Jawa Timur)IndonesiaIndonesia
- Full timeFULL_TIME
Posted 12 hours ago and deadline of application is on 3 Jun
Recruiter was hiring 4 days ago
2026-04-05T05:23:47.489329+00:002026-06-03T17:00:00+00:00Job Description
- Customer Support: Answering questions and resolving issues via phone, email, live chat, or social media in a timely and professional manner
- Complaint Handling: Listening to customer grievances, identifying the root cause, and providing effective solutions or alternatives
- Information Management: Maintaining accurate records of all customer interactions, transactions, and feedback within a database or CRM
- Product Expertise: Developing a deep understanding of the company's offerings to guide customers and provide accurate recommendations
- Escalation: Forwarding complex or unresolved issues to specialized departments or management when necessary
Minimum Qualifications
- Communication: Strong verbal and written skills to convey information clearly and professionally
- Active Listening: Giving full attention to customers to truly understand their needs before responding
- Problem-Solving: The ability to think quickly and find creative, efficient solutions to diverse customer issues
- Time Management: Prioritizing tasks effectively in a high-volume, fast-paced environment
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jalan Taman Jemursari Selatan No. 21, Jemur Wonosari, Wonocolo, Surabaya, Jawa Timur
- Industry
- Other Industry
- Vacancy
- 1 opening
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About CV Mandiri Barokah Jaya
CV Mandiri Barokah Jaya merupakan perusahaan skala Usaha Mikro (UMK) yang berlokasi di Jalan Taman Jemursari Selatan No. 21, Jemur Wonosari, Wonocolo, Surabaya, Jawa Timur. Perusahaan ini bergerak di berbagai bidang usaha perdagangan dan jasa dengan cakupan kegiatan yang luas