Livestream & Customer Online Manager
CV. Unitech Indonesia
- Malang, Indonesia56, Jalan Lokon, Karang Besuki Kel., Sukun, Malang, East Java (Jawa Timur), IndonesiaMalangEast Java (Jawa Timur)IndonesiaIndonesia
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 29 Nov
Recruiter was hiring a day ago
2025-10-09T03:02:38.620924+00:002025-11-29T17:00:00+00:00Job Description
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Lead and develop the Online Sales team (Livestream, Customer Service, and Customer Care / After Sales).
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Take ownership of KPI and revenue targets in Livestreaming & Customer Service areas.
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Build strategies to improve customer experience across Livestream, Customer Service, and Customer Care.
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Manage Customer Care / After Sales team to ensure customer loyalty, retention, and satisfaction.
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Oversee and manage Livestream Hosts as a key customer acquisition & direct sales channel.
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Act as the main liaison to strengthen customer interactions through digital/virtual events.
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Analyze customer satisfaction and needs (via surveys) to drive service improvement.
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Collaborate with Marketing, Sales, and Product teams to unify the customer journey.
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Prepare reports and provide strategic recommendations to management (NPS, CSAT, Retention, Livestream Revenue).
Minimum Qualifications
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Bachelor’s degree in Management, Marketing Management, or other relevant fields.
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Minimum 5 years of experience leading teams in Livestream Hosting / Customer Service (Pre-sale & After-sale).
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Background in gadgets, gadget accessories, lifestyle tech, IoT, or related industries.
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Up-to-date with the latest trends in gadgets and accessories.
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Strong knowledge of Customer Journey Mapping, Service Design, and Digital Engagement Tools.
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Service-oriented, with a focus on customer maintenance and retention.
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Willing to be placed in Malang, Indonesia.
Perks and Benefits
Special Leave Benefits for Women
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Maternity & Paternity Leave
Required Skills
- Analyzing Data
- CRM Software
- Brand Management
- Digital Marketing
- Advertising
- Content Marketing
- Closing Sales
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Jl. Lokon No.56, Karangbesuki, Kec. Sukun, Kota Malang, Jawa Timur 65146
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