

Senior Service Consultant
EF EFEKTA English for Adults
- Jakarta Barat, IndonesiaRT03/RW05, Jalan Letjen S Parman, Tanjung Duren Selatan Kel., Grogol Petamburan, Jakarta Barat, DKI Jakarta, IndonesiaJakarta BaratDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 31 Mar
Recruiter was hiring 2 days ago
2026-03-31T07:10:10.464309+00:002027-03-31T07:05:50.997000+00:00Job Description
Key Responsibilities:
- Drive branch service team to hit their individual and branch targets for student renewals, referrals, and active attendance.
- Supervise Service Consultant team to ensure daily service standards are met and resolve student complaints effectively.
- Organize branch events and activities to keep students engaged and happy with their learning experience.
- Track team performance and provide regular updates to the Branch Manager and Management.
- Work closely with the Sales and Academic teams to ensure smooth daily branch operations.
Minimum Qualifications
Qualifications:
- 3–5 years in Customer Service, Sales, or Account Management.
- Proven experience leading a team or supervising team to reach business targets.
- Preferably with minimum intermediate level
- Minimum Bachelor’s Degree or equivalent professional experience.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Mal Taman Anggrek, Jalan Letjen S Parman, RT03/RW05, Tanjung Duren Selatan Kel., Grogol Petamburan, Jakarta Barat, 11470, Indonesia
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About EF EFEKTA English for Adults
EF EFEKTA English for Adults
EF - EXCELLENCE IN ENGLISH TRAINING
EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).
EF & INDONESIA
With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.
EF & OLYMPICS
EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.
EF & INTERNATIONAL COMPANIES
EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.
EF Foreign Tutor.
EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!