Marketing Intern
First Gen Corporation
- Pasig, Philippines6F, Ugong, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Job Description
The Customer Experience Intern for Executions will be a dual-purpose role designed to drive growth through proactive lead identification and sustain it through high-impact retention initiatives.
Key Responsibilities:
Lead Generation & Nurturing:
- Prospect Research: Identify potential lead generation activities and assist in the planning and execution of the activity/event.
- Competitor Intelligence: Monitor competitor strategies to identify new opportunities for lead attraction.
- Encoding & Pre-Qualification: Execute desktop research or on-ground interviews to pre-qualify prospects and manage the Leads Monitoring Sheet.
Customer Retention & Loyalty:
- Churn Analysis: Schedule meetings with S&E groups to identify "at-risk" accounts and propose an engagement with them for proactive intervention.
- Retention Activities: Help create strategy plans to engage customers; Support retention campaigns such as proactive follow-up outreach and “health check” calls.
- Feedback Management: Administer and analyze NPS/CSAT surveys to uncover recurring pain points that lead to customer drop-off.
Minimum Qualifications
- Bachelor's Degree in Marketing
- Experience in Project Management and Market Research preferred
- Strong analytical and critical thinking skills
- Strong communication and interpersonal skills, with ability to adapt to different work styles and personalities
- Proficiency in MS Office and Google Suite preferred
- Must be able to report to the office 2x a week
Jobs Summary
- Job Level
- Internship / OJT
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Ugong
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About First Gen Corporation
OUR BUSINESS
First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.
First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.
“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.”
– President and Chief Operating Officer, Francis Giles B. Puno