Customer Service [Night Shift]
Jendela Group (NOT VERIFIED)
- West Jakarta, IndonesiaAB/6, Ruko Business Park AB-6 Jl. Raya Meruya ilir, Kebon Jeruk, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Job closed.
Job Description
- Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
- Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
- Resolve tenant issues with empathy and effective problem-solving skills.
- Coordinate with internal teams to address maintenance, billing, or service-related concerns.
- Facilitate smooth communication between tenants and the property management team.
- Provide detailed explanations of property policies, procedures, and updates.
- Handle complaints or disputes with a persuasive and solution-oriented approach.
- Contribute to customer retention strategies by delivering excellent service.
Minimum Qualifications
- Minimum 1 year of tenant relations, customer care, or relevant work experience.
- Experienced in handling end-to-end hard complain and problem solving analyst.
- Experienced in the property industry is a plus!
- Strong communication and interpersonal skills.
- Empathetic and people-oriented.
- Able to respond and resolve issues quickly.
- Excellent problem-solving skills and attention to detail.
- Willing to work the night shift from 00:00 AM to 8:00 AM in a work-from-home setup.
Perks and Benefits
Flexitime
Medical / Health Insurance
Required Skills
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ruko Business Park AB-6 Jl. Raya Meruya ilir, Kebon Jeruk, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, Indonesia
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About Jendela Group
Jendela Group is a property and asset management company specializing in property development, marketing, and integrated management services. The company is committed to delivering professional, transparent, and results-driven solutions for property owners, investors, and tenants.
With a strong focus on innovation and market-driven strategies, Jendela Group aims to maximize asset value while ensuring operational excellence and long-term sustainability. Supported by a dedicated and experienced team, the company continues to build trusted partnerships and create meaningful value in the property industry.
Jendela Group operates through several business lines, including Jendela360, Weltown, CariProperti, and Properti BU, each designed to address different segments of the property market and provide comprehensive end-to-end property solutions.