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Product Support Specialist
LeapFroggr Inc.
- Manila, Philippines439, Escolta Street , Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Posted 3 months ago and deadline of application is on 15 Dec
Recruiter was hiring 19 days ago
2024-05-29T08:48:03.875379+00:002024-12-15T16:00:00+00:00Job Description
We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.
Key Responsibilities:
Customer Service Immersion
- Immerse yourself in the customer service role to better understand the product and customer needs.
- Provide exceptional customer support to gain firsthand insights into user experiences and challenges.
- Use your customer service experience to inform product improvements and innovations.
Product Development and Lifecycle Management
- Support aspects of the product lifecycle from ideation to launch and post-launch optimization.
- Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.
- Ensure the timely delivery of high-quality products that meet user expectations and business objectives.
User Experience and Design
- Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.
- Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.
Data-Driven Decision Making
- Utilize analytics and user feedback to inform product decisions and prioritize features.
- Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.
Market and Competitive Analysis
- Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.
- Identify and act on opportunities to differentiate our products and capture market share.
Minimum Qualifications
- Bachelor's degree in Business, Healthcare Administration, Engineering, or a related field.
- 0-2 years of experience in product management, customer support, or a related role, preferably in the healthcare or technology sectors.
- Strong analytical skills with an ability to translate complex data into actionable insights.
- Excellent communication and teamwork skills.
- Basic understanding of the healthcare industry, including regulatory and compliance requirements.
- Strong UX and design sensibilities, with a keen eye for detail and user-centered design principles.
- Passion for innovation and a desire to make a positive impact in the healthcare sector.
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Regina Building, Escolta Street, Binondo, Manila, Metro Manila, Philippines
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