Service Desk Analyst
GTech Group
- Tangerang, IndonesiaLt.3, 8, RT15/RW01, Jalan Hayam Wuruk, Kebon Kelapa Kel., Gambir, Tangerang, Banten, IndonesiaTangerangBantenIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 29 Sep
Recruiter was hiring 21 hours ago
2026-08-01T03:18:48.722014+00:002026-09-29T17:00:00+00:00Job Description
Ensuring smooth service delivery and client satisfaction. They manage incidents, track issues, and work with technical teams to resolve problems quickly. The role requires strong communication skills to interact with clients, gather feedback, and provide clear updates, ensuring services meet client expectations and continuously improve
Minimum Qualifications
- Minimum 3 years work experience
- Bachelor degree graduate
- Ability to identify, assess, and resolve incidents efficiently, ensuring minimal disruption to clients and services
- Good communication skills for interacting with clients, gathering feedback, and ensuring satisfaction
- Understanding of IT Service Management (ITSM) practices to ensure smooth service delivery, meet service level agreements (SLAs), and improve service processes
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jl. Jend. Sudirman No.15, RT.003/RW.013, Sukasari, Kec. Tangerang, Kota Tangerang, Banten 15118
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About GTech Group
GTech is a global digital technology enabler providing integrated digital solutions across multiple industries. Our platforms cover omnichannel commerce digitalization, DTC commerce transformation, FinTech, Customer Relationship Management, and supply chain digitalization.
As part of the GTech group, our entities include PT GTech Digital Asia, PT Mapclub Digital Asia, PT GPay Digital Asia, PT Speedwork Solusi Utama, and PT GClub Digital Asia