IT SPV
PT Indotel Maju Bersama
- Yogyakarta, Indonesia161, Jalan Gedong Kuning, Banguntapan Kel., Banguntapan, Yogyakarta, DI Yogyakarta, IndonesiaYogyakartaDI YogyakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 21 Aug
Recruiter was hiring 8 hours ago
2026-06-23T04:14:55.717531+00:002026-08-21T17:00:00+00:00Job Description
Key Responsibilities:
1. Team Supervision & Operations
- Assign, monitor, and evaluate daily support tasks and ensure SLA compliance.
- Conduct regular performance reviews, training, and mentoring for IT Support staff.
2. Technical Support & Troubleshooting
- Oversee resolution of hardware, software, and network issues in a timely manner.
- Provide escalation support for complex technical issues.
- Ensure quick response and recovery for incidents impacting production operations (e.g., system downtime, connectivity issues, call system failures).
3. System Maintenance & Administration
- Coordinate preventive maintenance for desktops, servers, routers, switches, printers, and VoIP systems.
- Maintain inventory of IT assets, including procurement, issuance, and disposal.
- Supervise regular backups, antivirus updates, and patch management.
4. Infrastructure & Network Management
- Support the setup, monitoring, and maintenance of LAN/WAN, internet connectivity, and VPN connections.
- Collaborate with IT Infrastructure or Network teams for system upgrades and expansions.
- Ensure redundancy and failover mechanisms are tested and working.
5. Security & Compliance
- Ensure data security, access controls, and IT policy compliance.
- Support ISO 27001, GDPR, or other data privacy and security audits relevant to BPO clients.
- Implement and enforce IT policies, procedures, and best practices.
6. Project Management
- Lead or assist in IT-related projects such as system migrations, floor expansions, and hardware rollouts.
- Prepare reports, documentation, and project updates for management and clients.
7. Vendor & Client Coordination
- Liaise with third-party vendors for hardware, software, and network support.
- Provide IT input during client onboarding or technology audits.
Minimum Qualifications
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, or related field
- Minimum 2 years of experience in IT Support, with at least 1 years in a supervisory or lead role, preferably in a BPO or 24/7 operations environment
- Strong techincal knowledge in:
1. Windows OS and MS Office Suite
2. Active Directory & Office 365
3. Networking (LAN/WAN, VPN, firewall basics)
4. VoIP / softphone systems (e.g., Avaya, Cisco, or Asterisk)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jl. Gedongkuning No. A161, Pringgolayan, Banguntapan, Bantul, D.I. Yogyakarta
- Industry
- Information Technology / IT
- Vacancy
- 1 opening
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