Client Support Staff  

The Client Support Staff is responsible for managing client relationships and ensuring smooth day-to-day operations at the client site. This role involves coordinating services, communicating with clients, preparing reports, and working closely with internal teams to deliver excellent customer service and efficient fleet management.

Client Communication & Relationship Management

• Serve as the primary point of contact for client inquiries, concerns, and service requests through phone, Viber, and other communication channels.

• Build strong client relationships by providing timely updates and ensuring excellent customer service.

Scheduling & Coordination

• Coordinate installation, maintenance, and unit pull-out schedules with clients, dispatch, and internal teams.

• Ensure all service schedules are properly aligned to support smooth operations.

Fleet Monitoring & Technical Support

• Monitor fleet units and identify non-reporting or delayed-reporting devices.

• Conduct routine checks on GPS devices, dashcams, and other tracking equipment to ensure proper functionality.

Data Analysis & Reporting

• Prepare and submit daily operational reports, including fleet movement, fuel usage, routes, and other performance metrics.

• Analyze data to support client inquiries, operational concerns, and service improvements.

Operational & Cross-Functional Support

• Work closely with technicians, logistics, and other internal teams to ensure efficient service delivery.

• Provide administrative and operational support during field activities and service requests.

Issue Resolution & Escalation

• Assist in resolving client concerns and operational issues by coordinating with relevant teams.

• Escalate complex technical or operational issues to the appropriate personnel when necessary.

Team Collaboration

• Support team members during peak workloads or absences to ensure uninterrupted client service.

• Perform other duties and special projects as assigned by management.

• Education level: Bachelor's degree in Business Administration or other customer service related field
• Experience: 0-2 years of customer service, preferably handling business-to-business transactions
• Skills: Problem Solving, Customer Empathy, Patience & Professionalism, Data Analysis, Attention to Detail, Time Management, Team Collaboration, Intermediate Communication Skills, Knowledgeable in Google Workspace, Practical aptitude for using AI tools ethically and responsibly to improve productivity and outcomes

Schedule & Work Arrangement:

• Willing to work onsite
• Prolonged periods of sitting at a desk and working on a computer
• Able to work beyond regular hours as needed
• Able to work nights and weekends