Lead Mitra Fulfillment for Hub  

Job Description:

We are looking for a strategic and hands-on leader to manage and grow our Mitra (blue-collar workforce) talent pool across all warehouse types (Dry, Fresh, Frozen). This role will be responsible for end-to-end workforce planning, vendor relationship management, and process automation to ensure sufficient manpower and reduce shortages.

Key Responsibilities:

- Ensure sufficient Mitra supply across all warehouse operations (Dry, Fresh, Frozen).

- Identify and unlock new talent pools for Mitra hiring, including expansion into new geographies or channels.

- Manage existing outsourcing vendors and onboard new vendors as needed.

- Oversee vendor performance and ensure SLA targets for hiring are consistently met.

- Reduce Mitra shortages through proactive planning and mitigation strategies.

- Collaborate with Product & Tech teams to automate shortage reconciliation processes.

- Compile and analyze workforce data regularly (e.g., fulfillment rate, quality of hire, vendor performance) to drive decisions and improvements.

- Handle administrative tasks such as managing contracts and agreements with outsourcing vendors.

Requirements:

- Proven experience in Workforce Management or Mitra (Blue-Collar) Management.

- Prior experience in or with outsourcing companies, especially related to logistics or retail industries.

- Strong administrative skills, especially in handling contracts, agreements, and vendor documentation.

- Comfortable working on-site and mobile across multiple warehouse locations.

- Data-driven with strong analytical skills and experience compiling operational reports.

- Experience in hiring and managing large volumes of blue-collar workers.

- Strong vendor management and negotiation skills.

- Excellent communication and stakeholder management skills.

Ringkasan pekerjaanLooking for a strategic and hands-on leader to manage and grow our Mitra (blue-collar workforce) talent pool across all warehouses.