![Banner Image](http://s3-ap-southeast-1.amazonaws.com/kalibrr-static-assets/assets/shared/img/banners/Job-post--Default-Banner.png)
![August 99, Inc](https://s3-ap-southeast-1.amazonaws.com/kalibrr-company-assets/logos/4N7AZ3FTVR6CGLT9XHVP-5877e4be.jpg)
Web Consultant | Technical Support Representative
August 99, Inc
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job Description
Agent Image’s Web Consultant is primarily responsible for providing support to any Agent Image clients and/or potential clients through various channels such as a phone call, email and/or slack.
A Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offering solutions and recommendations that will improve clients’ website. At the same time each Web Consultant should be able to establish and maintain good rapport with every client that will make their experience better and satisfy them which will eventually be a possible lead in promoting the company’s products and services.
Additionally, a Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team.
Responsibilities
- Constantly answer phone calls to support Agent Image clients and provide quality customer service and web consultations.
- Properly document customer’s request and issue related to any company product and services through different channels such as a phone call, email, and chat.
- Can identify issues, needs, and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.
- Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance the client’s website.
- Setting the client's expectations for a turnaround time of services provided.
- Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.
- Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.
- Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.
- Meet the team metrics set by the Web Consultant Team Lead.
- Can adapt to sudden changes implemented by management.
- Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.
- Customer service is driven.
- Understands and follows company processes and policies.
Minimum Qualifications
Requirements
- Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
- Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
- Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
- Great analytical and innovative problem-solving skills
- Can work on shifting schedules and/or over time.
- Salesforce experience is a plus
- Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
- Familiar with Real Estate terminologies and general information is a plus.
- Must be amenable to work in a night shift schedule (12mn - 9am)
Key Competencies
- Good Communication Skills
- Proactive
- Team Player
- Resourceful
- Detail Oriented
- Adaptive
- Good comprehension and analytical skills
- Can work with minimal supervision
- Customer service driven.
Perks and Benefits
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Persuasion and Negotiation
- Customer Service
- Technical Skills
- Technical Support
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.