Account Maintenance Associate
First Metro Securities Brokerage Corporation
- Makati, Philippines18th floor, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 16 days ago and deadline of application is on 1 Jan
Recruiter was hiring 15 days ago
2024-12-04T07:58:00.316431+00:002025-01-01T16:00:00+00:00Job Description
Job Purpose: The purpose of this position is to ensure that customers of FirstMetroSec are provided with an excellent account updating experience.
Major Responsibilities: The Account Maintenance Associate is responsible for updating customers’ records in FirstMetroSec. Specific responsibilities of the position shall also include the following:
- Assist clients in account updating completion.
- Receive, review, and process completed account updating documents.
- Answer account updating-related queries through phone, e-mail, and chat.
- Follow-up submission of outstanding documents through e-mail, call, and SMS.
- Answer customers' questions and explain investment products such as stocks, mutual funds, and bonds.
- Create electronic instruction slips.
- Maintain electronic records and ensure KYC documents are up to date.
- Prepare MIS reports in relation to all updated and non-updated clients’ records.
- Comply with the organization’s internal and external policies and regulations
- Coordinate other client concerns to the appropriate department as needed.
- Perform other tasks which may be assigned from time to time.
Minimum Qualifications
- Education: Bachelor’s degree
- Experience: Prior related experience preferred.
- Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- PS Bank Center, Makati, Metro Manila, Philippines
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About First Metro Securities Brokerage Corporation
The Company
FIRST METRO SECURITIES BROKERAGE COPORATION is a stockbrokerage house licensed to trade in the Philippine Stock Exchange.
Established in 1994, we have been a trusted provider of equity brokering services and solutions to individuals, public and private corporations and other financial institutions for over 20 years.
Our strong expertise in the stock market is backed by the strength and stability of FIRST METRO INVESTMENT CORPORATION, the leading investment bank in the country, and the METROBANK GROUP, one the Philippines' largest financial conglomerates.
We provide our clients with easy and convenient access to the listed securities in the stock market, either thru our state-of-the-art online trading platforms or with the assistance of our seasoned and knowledgeable equity brokers.
Our strategic alliances with highly regarded local and international economic and market research providers give our clients access to superior and reliable economic and market information, analysis and recommendation.
We are the market maker and one of the authorized participants of the country’s first and only Exchange-Traded Fund (ETF), the FIRST METRO PHILIPPINE EQUITY EXCHANGE TRADED FUND (FMETF), which tracks the performance of the PSE Index.
Our people
WE PUT PEOPLE FIRST.
We believe success happens when we put talented and passionate people together in an inspiring environment that supports teamwork and personal growth. That is why at FirstMetroSec, we put people first in everything that we do. We focus on attracting and nurturing top talent and providing them with a career that is fun, rewarding and engaging. We motivate people to perform at their very best through continuous training, advancement opportunities, a collaborative atmosphere and competitive pay and benefits packages. Our rapidly growing team is always on the lookout for people who are results-driven, energetic, team-oriented and customer-focused. If you have these qualities and can see yourself at FirstMetroSec, we would like to hear from you.