
Get Hooked 360, Inc.
Office Address
The Arton Strip by Rockwell, 58 Highland Drive corner Katipunan Ave. Blue Ridge A, Quezon City, Metro Manila, Philippines
Quezon CityPhilippines
Industry
Marketing / Advertising / SalesAbout Get Hooked 360, Inc.
Get Hooked 360 is a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life.
Our mission is to empower brands to succeed through practical, flexible, and efficient use of digital that transforms brand awareness to brand advocacy.
We offer end-to-end digital marketing tools and solutions to suit business needs. Strategy, creatives, media, community management and technology are developed in-house allowing us to offer our services with better flexibility, competitiveness and customization.
Why Work With Us?
Our strength lies in years of experience in corporate marketing, creative servicing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, digital tools, and channel to strengthen your digital presence and get to your target market.
Be Part Of Our Team
Get Hooked 360 strives to nurture a healthy and supportive work environment where everyone can thrive, enjoy rewarding personal relationships and work according to their abilities.
Redefining the working environment of an agency, we believe that the role of both the management and its employees working together results in not only productive business outcomes but also relationships where the overall wellbeing of everyone is valued and encouraged.
We value malasakit and we have a heart for our customers and our people.
We believe that when we take care of our people, our people naturally takes care of our organization.
We love life within and beyond work.
Job openings at Get Hooked 360, Inc.

The CRM Manager is responsible for managing the team that handles customer and lead inquiries across multiple platforms (e.g., social media, websites, messaging apps), ensuring these are resolved within agreed SLAs and turnaround times (TATs). The role is operationally focused, accountable for workflow efficiency, inquiry quality, and fulfillment of client commitments. In addition, the CX Inquiry Lead plays a key role in generating sentiment analysis and social listening reports to inform brand and campaign direction. This role works closely with the Operations Team to ensure proper staffing coverage, and with the QA Manager to uphold quality standards and implement continuous improvements. Inquiry Handling & Team Oversight Manage day-to-day operations of the inquiry management team handling multiple brands and channels. Ensure all inquiries are addressed within committed SLAs and TATs, with consistent attention to accuracy, tone, and client alignment. Maintain and optimize workflows for inquiry resolution, escalations, and routing. Coach, monitor, and support the team to maintain high standards in response quality and efficiency. Capacity Planning & Staffing Work alongside the Operations Team to forecast inquiry volumes and determine required staffing levels. Support shift planning, coverage management, and flag potential resourcing gaps proactively. Identify peak periods or high-volume campaigns in advance and coordinate adjustments with relevant departments. Quality Assurance & Continuous Improvement Coordinate with the QA Manager to implement QA standards, audit protocols, and performance calibration. Review inquiry samples, assess compliance with tone and accuracy guidelines, and address common gaps through coaching or documentation updates. Support regular refresher training and process documentation updates based on QA findings. Knowledge-Base & Resource Governance Maintain an internal knowledge base or FAQ repository used by the inquiry team. Ensure reference materials are regularly updated in coordination with client servicing teams and reflect accurate campaign details, offers, and product info. Work with stakeholders to streamline messaging, reduce response time, and improve first-contact resolution. Performance Monitoring Track and report on KPIs such as response times, resolution rates, inquiry volumes, and SLA adherence. Identify trends, performance gaps, and process bottlenecks, proposing actionable improvements. Prepare regular performance reports for internal and client-facing reviews. Social Listening & Sentiment Analysis Sentiment Analysis & Social Listening Oversee creation of monthly sentiment analysis and social listening reports to capture consumer tone, emerging concerns, and brand perception. Use available tools (e.g., Determ, Sprout, Brandwatch) to monitor brand mentions, trending topics, and inquiry themes. Collaborate with internal teams to ensure insights are integrated into campaign and CX strategies. Client & Stakeholder Alignment Serve as point of contact, alongside Head of CRM, for client-side concerns related to inquiry handling and insights. Represent inquiry data and sentiment findings in performance reviews, strategy discussions, and campaign retrospectives. Align with cross-functional teams (e.g., PR, Media, Accounts) to close the loop on feedback and inquiry-led improvements. Platform & Tools Management Operate and maintain CRM tools (Zendesk, HubSpot, etc.), ensuring proper integration and functionality Ensure consistent tagging structures and data hygiene across platforms used for CRM and inquiry management Support tool-related initiatives including upgrades, testing, and cross-platform syncing Other related duties as required or assigned
Posted 3 days ago • Apply before 29 SepRecruiter was hiring a few seconds ago

The Copywriter will develop, craft, and edit brand-aligned copy across multiple platforms. Success in this role requires creativity, strategic thinking, and a clear understanding of both the client's goals and the audience’s needs, delivered in impactful copy that enhances brand voice and drives measurable outcomes. Additionally, the role will include ideation and strategy work for pitches, among other responsibilities. It supports our agency's broader efforts to deliver cohesive and high-quality creative work for national and multinational brands.
Posted 6 days ago • Apply before 11 SepRecruiter was hiring a few seconds ago

We are seeking a strategic, data-driven, and digitally-savvy Head of CRM to lead the end-to-end management of our customer lifecycle from acquisition to retention, through high-performing digital campaigns. This role will be pivotal in shaping how we connect with customers at every touchpoint by leveraging CRM technologies and tools, ensuring a seamless and personalized experience. The Head of CRM will not only drive strategy and execution but will also lead a growing team composed of managers and associates. Strong leadership and team development skills are critical, as this role will be responsible for coaching, performance management, and alignment of CRM efforts with broader business objectives. Summary: CRM Strategy & Lifecycle Management Own the full customer lifecycle journey: acquisition, onboarding, engagement, retention, and reactivation Develop and execute a comprehensive CRM strategy to drive customer growth, increase engagement, and maximize lifetime value Map and optimize the digital customer journey using data-driven insights Lead the development of data-driven customer segmentation models to support personalized communication, lifecycle marketing, and customer journey design Align segmentation with business objectives, including cross-sell/upsell, retention, and reactivation Digital Campaigns & Execution Plan, launch, and manage multi-channel CRM campaigns Oversee strategies for campaign segmentation, personalization, automation, and testing, ensuring tactical alignment with CRM goals and customer behavior insights Collaborate with relevant departments to ensure campaigns are brand-aligned and user-centric Data Analysis & Reporting Analyze customer sentiments, behavior, campaign performance, and funnel metrics to uncover insights and identify opportunities Build and present performance reports and dashboards to stakeholders Use A/B testing and other analytics techniques to optimize campaign outcomes Collaborate with other teams to interpret survey data, NPS, and qualitative feedback. Tool & Platform Ownership Manage and optimize CRM platforms including Zendesk and Sprout; oversee integration with other marketing and support tools Ensure proper tagging, tracking, and segmentation structures are in place Ensure CRM data practices comply with applicable data privacy laws and internal policies on consent, retention, and access. Collaborate with IT and Legal to safeguard customer data and manage permissions across channels and platforms Revenue and Gross Profit Accountability Set, track, and deliver departmental revenue and gross profit targets Collaborate with relevant departments to ensure CRM efforts align with broader profitability goals Continuously optimize campaigns to improve cost efficiency, conversion rates, and customer value Cross-Functional Leadership Serve as the internal CRM expert, collaborating closely with Marketing, PR, IT, Finance, and other teams to ensure alignment across customer initiatives. Lead and manage a CRM team composed of managers and associates, providing clear direction, performance management, and development plans. Drive a high-performance culture through effective delegation, mentorship, and cross-functional coordination. Champion CRM best practices across departments and build CRM capability within the organization. Train cross-functional teams on CRM best practices, platform use, and how to interpret lifecycle performance metrics Other related duties as required or assigned
Posted 10 days ago • Apply before 8 JulRecruiter was hiring a few seconds ago

The Public Relations Associate’s role will help the growing Digital Public Relations department (Get Scooped 360) from the ground up. He/she will be the main liaison in coordinating with key suppliers to make influencers campaign successful. This includes being the main coordinator for influencers, publishers, suppliers and other partners. He/she will also be tasked to manage projects which includes tracking and recording statistics and results of each campaign, providing status updates and end reports to clients. He/she will also work closely with the internal team (CMG and other relevant internal teams such as creatives, media and finance) and external team (brand team) on planning, execution and up until reporting. Summary As a PR Associate, project management is crucial when it comes to successfully handling a PR campaign. Charisma, good people and communication skills would be the number one key trait we are looking for since the primary role of the PR associate is to deal and coordinate with different sets of people (customers and influencers). The PR Associate has the following responsibilities: Establishing great internal and external partner relationships Project management and making sure all postings are met Checking all outputs to be provided by outside partners that satisfies the brief and guidelines of the brand. Reporting key data and metrics to the brand team Budget management based on internal and external project costs. Perform other duties as assigned
Posted 17 days ago • Apply before 30 AugRecruiter was hiring a few seconds ago

At Get Hooked 360, creativity thrives when the right resources are in place. The Purchasing Officer ensures our agency secures the best suppliers, materials, and services to bring our ideas to life. This role involves sourcing, evaluating, and negotiating with vendors for both operational needs and campaign production requirements—from securing top-tier creative talent to sourcing props, venues, and PR materials. If you have a keen eye for quality, strong negotiation skills, and a passion for working in a fast-paced creative environment, we’d love to have you on board! Key Responsibilities Strategic Sourcing & Supplier Relations Identify, evaluate, and negotiate with suppliers, vendors, and production partners to meet both administrative and creative project needs. Build and maintain strong supplier relationships to ensure high-quality service, competitive pricing, and reliable partnerships. Scout and source vendors for photoshoots, event venues, production houses, videographers, photographers, talent agencies, and PR materials. Ensure all procurement aligns with creative project deadlines and budget constraints. Procurement Process & Compliance Oversee procurement activities to ensure efficiency, transparency, and adherence to audit, BIR, and company policies. Maintain and update supplier records, contracts, and pricing agreements. Prepare and process purchase orders and procurement documents, ensuring smooth transactions. Cost Analysis & Business Alignment Conduct cost analyses to secure the best value for purchases while maintaining high creative standards. Work closely with internal teams, including creative, production, and accounts, to align procurement with project goals. Ensure all purchases contribute to the agency’s ability to deliver outstanding campaigns. Sustainability & Ethical Procurement Ensure compliance with legal and ethical procurement practices. Monitor supplier performance and ensure timely payments for smooth business relationships. Other Responsibilities Maintain a supplier database, continuously identifying new vendors and sourcing opportunities. Stay updated on industry trends to recommend innovative solutions for campaign needs. Perform other duties as assigned by the Admin and Finance team.
Posted 20 days ago • Apply before 30 JulRecruiter was hiring a few seconds ago

The position assumes the functions of Management Accounting, performing cost accounting (recording, analyzing, and reporting business data for internal use) to support business risk assessment, budgeting, and service cost planning. This helps guide strategic decision making. He/she will conduct analyses to forecast, budget, and assess performance plans, presenting them to Departmental and Division Heads to assist in operational decisions. Additionally, he/she will assist the Finance Head by handling delegated tasks such as preparing financial and performance reports, providing departments with budget updates, and reviewing internal controls to help maintain stability in departmental operations when the Finance Head is unavailable. The primary role of revenue management is to maximize the business’s opportunities for revenue and profit. The Accounting Officer is responsible for compiling and analyzing data to inform pricing and profitability decisions. He/she also gathers data on the business and its competitors. Summary Assist in planning and directing the activities of the finance and accounting department Oversee the preparation of financial performance reports required by the Execom and Department Heads Assist in overseeing day-to-day revenue management operations, including client costing, CE creation and uploading, and other transactions Provide insightful information to executives to support both long-term and short-term decision-making Prepare financial data and generate weekly, monthly, and annual reports Coordinate with internal clients to complete assigned tasks within the deadline Analyze discrepancies in financial reports and implement appropriate resolutions Assist Department Heads and DBMs in budget preparation and expense management activities, as necessary Perform other duties as assigned by the Admin and Finance team.
Posted 20 days ago • Apply before 30 JulRecruiter was hiring a few seconds ago

The Digital Marketing Associate (DMA) helps in the day-to-day operations to support our marketing campaigns across various channels. This dynamic role allows you to dive into the heart of our digital operations while being mentored to develop strong project management skills. He/She has the following responsibilities: Collaborate with internal teams and external partners to ensure timely and seamless project delivery. Contribute to report creation, gaining valuable insights into the digital landscape of our brand. Communicate clearly and confidently, keeping all stakeholders informed with the progress of their campaign. Stay organized with project details, efficiently managing time and resources to meet deadlines. Oversee the completion of ASC approval applications, coordinating with brand teams and key stakeholders to ensure smooth approval processes. As digital business project managers, you should be: Aware of the digital / social media landscape and trends affecting respective brands. Doing regular digital scans / audits including competition and related categories, social listening, sentiment analysis. Main custodians of the brand playbooks. Voice in responding to customers, guiding internal stakeholders in translating client brief to required output (articles, images, etc.) Perform other duties as assigned
Posted 20 days ago • Apply before 30 JulRecruiter was hiring a few seconds ago
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