Application Support Lead
Hana Bank
- South Jakarta, IndonesiaJalan Gelora 1, Gelora Kel., Tanah Abang, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 15 days ago and deadline of application is on 30 Jan
Recruiter was hiring 10 days ago
2024-12-11T09:04:40.301009+00:002025-01-30T17:00:00+00:00Job Description
- Monitoring ticketing related with incident and make sure will be solved within SLA
- Making Weekly Report related with Incident and or any addtional Report that Business's need related with Incident.
- Make sure transaction in Application Support comply with any Policy and Procedures
- Monitoring Production Issue can be solved with temporary or permanent solution.
- Make sure application run smoothly by monitoring Daily Checklist done by Application Support staff.
- Support User Management of any application.
Minimum Qualifications
- A Bachelor's Degree (S1), majoring in IT, Computer Science, Computer Engineering
- Minimum 2 years of experience in Application Support Lead
- Willingness to work shifts and standby during weekends when required
- Effective communication and collaboration skills with both technical and non-technical
- Strong documentation skills for recording incident/problems (Incident Management), and PDF skill (for Presentation)
Perks and Benefits
Transportation Allowances
Medical / Health Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Mangkuluhur City – Tower I, Jl. Jend. Gatot Subroto Kav 1-3, Jakarta, 12930, Indonesia
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About Hana Bank
The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana Financial Group to take over the majority of the Bank’s shares. The change in the Shareholders was followed by a change in its name into PT Bank Hana.
In 2013, PT Bank Hana took a strategic action by merging with PT Bank KEB Indonesia to create synergies in the banking business. This business activity caused the Bank to change its name to PT Bank KEB Hana Indonesia or known as Bank KEB Hana. However, in 2020, Bank KEB Hana yet again made a brand change to Hana Bank. By these changes, Hana Bank is increasingly ready to strengthen its competitiveness, both in Indonesia and globally, through the consistency of the brands used by the group.
With the presence of its best people, Hana Bank provides an array of products and services designed to meet various customer needs.
Given its global reach and global standard of service, Hana Bank promises its customers to be their True Hearted Financial Partner.