Intermediate 1st Level Helpdesk Engineer
ITVT Philippines Inc.
- Pasig, Philippines17th floor, 8, Am Schlossberg, Höfingen, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Area of Responsibility:
- Respond to customer inquiries via phone and email in a timely and professional manner
- Create and update tickets using the ticketing system
- Provide basic troubleshooting and resolution for common issues such as password resets, network connectivity, printer issues, etc.
- Escalate complex issues to the second level support or relevant teams
- Follow up with customers to ensure their satisfaction and issue resolution
- Maintain a high level of customer service and technical knowledge
- Creating and maintaining documentation of the infrastructure
Minimum Qualifications
Job Requirements:
- Minimum of 3 years experience in the IT industry
- A bachelor degree or equivalent in Information Technology or a related field.
- High communication aptitude (verbal and written)
- Technical writing skills
- Fast-learner and self-starter
- Experience with Microsoft 365 and Azure is a must
- Familiarity with Linux client/server environments
- Fundamental knowledge of Active Directory, TCP/IP, and other networking concepts
- Exposure or experience in providing technical support or customer service in an IT-related field is desirable
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Robinsons Equitable Tower, ADB Ave., BGC, Taguig City
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About ITVT Philippines Inc.
ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.