Service Delivery Field Support Engineer (L2)
NTT INDONESIA TECHNOLOGY
- South Jakarta, IndonesiaNo.Kav. 126 Jalan K.H. Mas Mansyur , South Jakarta, Daerah Khusus Ibukota Jakarta, IndonesiaSouth JakartaDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 29 Oct
Recruiter was hiring 11 hours ago
2024-08-13T09:52:32.686384+00:002024-10-29T17:00:00+00:00Job Description
- Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
- Ensure that any software that is part of the solution is installed and configured according to client requirements
- Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail
- Liaise with all stakeholders including client IT environments, carriers and NTT colleagues to expediate diagnosis of errors and problems and to identify a resolution
- Investigate second line support calls assigned and identify the root cause of incidents and problems following knowledge articles
- Respond to and diagnose all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
- Ensure incidents are updated with progress and resolution details in a timely manner using the required platform
- Ensure the efficient and comprehensive resolution of incidents and requests
- Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes
- Investigate problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
- Provide second line remote and onsite technical support to clients
- Provide second line field engineering services to clients
- Report and escalate issues to 3rd party vendors if necessary
- Follow the required handover procedures for shift changes to ensure service continuity
Minimum Qualifications
- Bachelor’s degree required from reputable University
- Good attitude, especially on following internal assurance and procedure
- Good teamwork and communication
- Basic English both written and speaking is required
- Minimum 4 years work experience as technical engineer handling security devices
- Have one or more of skills and experience on troubleshooting Security technology, e.g. Next Generation Firewall (NGFW) (Checkpoint, Palo Alto, Fortinet, Cisco Firepower), IPS (McAffe, F5) on complex topology
- Have skills on Network technology at least at associate level
- Have experience to install and configure Security devices e.g. Next Generation Firewall (NGFW) (Checkpoint,Palo Alto,Fortinet, Cisco Firepower), IPS (McAffe, F5) on complex topology.
- Able to corelate incident symptom and analyse inter infrastructure, e.g, between security, network or operating system.
- Demonstrated good logical thinking to troubleshoot problem systematically
- Have one or more of certifications below will be preferred (No Need have all)
- CCSA, CCSE, CCSM
- NSE4, NSE 5, NSE, FCP, FCSS, FCX
- PCNSE, PCNSC
- F5 201, F5 3xx or 4xx
- CCNA, CCNP (Security)
Perks and Benefits
Medical / Health Insurance
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- DBS Tower 22nd floor, Jl. Prof. DR. Satrio No.Kav. 3 - 5, RT.18/RW.4, Kuningan, Karet Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940
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About NTT INDONESIA TECHNOLOGY
NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
NTT Ltd. helps client by deliver a secure and connected future that empowers our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.
Visit us at services.global.ntt