CRM Specialist  

CRM Specialist

Responsibilities:

• Clean up company’s existing CRM platform to ensure data accuracy and completeness during migration to Salesforce.
• Maximize the features and benefits of Salesforce to improve customer care, sales, and marketing efforts.
• Ensure the CRM system provides an effective sales funnel by collaborating with sales and marketing teams to generate digital campaigns.
• Create and automate workflows to enhance team productivity and efficiency.
• Conduct regular audits of the CRM system to ensure data integrity.
• Ensure accurate and timely user access and permissions within the CRM.
• Act as a point of resource for all departments relating to the CRM software.
• Train and support sales managers, especially in the USA, to increase CRM adoption and effective usage.
• Lead strategy planning meetings, ensuring all teams are aligned and utilizing CRM data effectively.
• Develop and manage reports and dashboards that provide actionable and crucial insights for strategic decisions and trend(s) forecasts.
• Stay updated with latest CRM trends and industry best practices.
• Performs other tasks that may be assigned from time to time.

Qualifications:

• Proven work experience as a CRM Specialist or a similar role in sales.
• In-depth knowledge of CRM software, preferably Salesforce or Hubspot.
• Strong analytical skills to accurately interpret CRM data, customer trends, and sales patterns.
• Exceptional interpersonal and communication skills to liaise with different stakeholders, conveying complex information in an understandable manner.
• Ability to work closely with sales and marketing teams to ensure alignment of strategies and actions with CRM insights.
• Applicants must be willing to work in Bajada, Davao City.

Education and Experience:

• Bachelor’s degree in business, entrepreneurship, sales or marketing, or related field.
• At least 3 years of CRM experience.
• Combination of office and work-from-home environment, with flexible schedule to accommodate pre-scheduled trainings/interactions with colleagues in the U.S.A. and other regions (as needed).

HGG Profiling Specialist Philippines Inc., is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.